Front Desk & Sales Coordinator

Front Desk & Sales Coordinator

Pay Range: $17–$21/hr

Department: Office & Dispatch

Reports To: Office/Dispatch Manager

Position Summary

The Front Desk & Sales Coordinator is the first point of contact for customers entering the JT Services office and plays a critical role in customer experience, storm shelter sales coordination, scheduling installations, and supporting daily office operations. This role ensures smooth communication, accurate scheduling, proper documentation, and consistent administrative support across multiple service divisions.

This position is the primary assistant to the Office/Dispatch Manager and is expected to maintain a high level of professionalism, accuracy, and customer service.

Key Responsibilities

Customer Experience & Front Desk Operations

• Greet all walk‑in customers with professionalism and a welcoming attitude
• Assist customers with questions, payments, scheduling, and general inquiries
• Maintain a clean, organized, and professional front‑office environment
• Handle in‑person payment processing and provide receipts/documentation

Storm Shelter Sales & Installation Coordination

• Serve as the primary coordinator for storm shelter sales
• Guide customers through product options, pricing, and scheduling
• Prepare and manage installation calendars
• Communicate with installers, customers, and vendors to ensure smooth workflow
• Track sales progress, installation timelines, and customer follow‑ups

Phone Operations (Inbound & Outbound)

• Answer inbound calls promptly and professionally
• Make outbound calls for scheduling, follow‑ups, reminders, and customer updates
• Route calls to appropriate departments when needed
• Document all call activity in the CRM

Administrative & Operational Support

• Assist with renewing tags for all rolling inventory (trucks, trailers, equipment)
• Process payments (in‑person and over the phone)
• Enter customer information, job notes, and documentation accurately
• Support dispatch operations as directed by the Office/Dispatch Manager
• Assist with daily office tasks, filing, scanning, and data entry
• Maintain accurate records for storm shelters, permits, and installation documentation

Support to Office/Dispatch Manager

• Act as the primary administrative assistant to the Office/Dispatch Manager
• Help manage schedules, calendars, and daily workflow
• Assist with dispatching when needed
• Provide backup support during high‑volume periods
• Follow through on assigned tasks with accuracy and urgency

Required Skills & Qualifications

• Strong customer service and communication skills
• Ability to multitask in a fast‑paced environment
• Comfortable with sales conversations and guiding customers through decisions
• Strong organizational and scheduling abilities
• Proficient with computers, CRM systems, and office software
• Reliable, punctual, and detail‑oriented
• Ability to maintain professionalism with customers and team members

Preferred Experience

• Experience in home services, construction, or scheduling roles
• Prior front desk, administrative, or dispatch experience
• Familiarity with storm shelters, permitting, or installation coordination (not required but beneficial)

Performance Expectations

• Maintain a positive, professional customer experience at all times
• Keep storm shelter sales and installation schedules accurate and up to date
• Support dispatch and office operations without needing constant direction
• Ensure all payments, documentation, and customer records are accurate
• Communicate clearly and consistently with customers and team members