What are the responsibilities and job description for the Member Solutions & Collections Specialist position at Energy One Federal Credit Union?
Energy One Federal Credit Union is seeking a detail-oriented and member-focused Collections Specialist to help protect the credit union’s assets while delivering exceptional service to our members. This role is responsible for managing delinquent loan accounts, collecting past-due payments, and working collaboratively with members to establish effective repayment solutions. The ideal candidate balances firm collections practices with empathy, professionalism, and a commitment to helping members achieve financial stability.
Duties include:
- Contacts delinquent accounts by phone, email or mail; Advises and counsels members of necessary actions and makes payment arrangements
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Assisting with GAP claims, scanning paper files, assigning charged off accounts to the attorney and collections agency, calling on negative accounts, and calling on accounts with force placed insurance.
- Evaluates financial situation of delinquent borrowers; Makes recommendations to Department Supervisor to repossess collateral or take other legal action when other arrangements to bring the loan current are unsuccessful.
- Maintains accurate files and documentation of all contacts made with borrowers in system as required.
- Stays current on collections process knowledge. Comply with credit union procedures for collections. Informs management of trends in loan underwriting contributing to delinquent/charged-off loans.
Benefits:
- 401(k)
- 401(k) matching
- Health, Dental, and Vision Insurances
- Paid Time Off
- Life Insurance
- Short and Long Term Disability Insurance
- Flex Spending Account (FSA)