What are the responsibilities and job description for the Medical Admin position at Trinity Employment Specialists?
Job Title: Medical Administrative Assistant
Location: Oklahoma City, OK
Schedule: Monday – Friday, 8:00 AM – 5:00 PM (flexibility may be required)
Reports To: Office Manager / Clinic Director
Position Summary:
The Medical Administrative Assistant supports the daily operations of a busy spine and pain clinic by providing exceptional administrative, clerical, and patient support. This role ensures efficient office workflow, accurate patient records, and positive patient experiences while assisting clinical staff as needed.
Key Responsibilities:
Greet patients professionally and check them in/out using the clinic’s EMR system.
Answer multi-line phones, schedule patient appointments, and respond to patient inquiries.
Verify insurance eligibility, obtain prior authorizations, and manage referral requests.
Prepare and maintain accurate medical records, ensuring HIPAA compliance.
Assist with billing, posting payments, and coordinating financial counseling for patients.
Communicate effectively with patients, providers, and insurance companies regarding care and coverage.
Assist clinical staff with administrative tasks, including documentation, lab orders, and procedure scheduling.
Maintain office supplies and equipment, ensuring readiness for daily operations.
Support audits, compliance activities, and reporting requirements as needed.
Train and assist new administrative staff members to ensure consistency and quality of service.
Qualifications:
High school diploma or equivalent; additional education in medical administration preferred.
Previous experience in medical office administration, preferably in pain management, orthopedics, or similar specialty.
Proficiency with EMR systems (Epic, Practice Fusion, or similar) and Microsoft Office Suite.
Knowledge of insurance verification, prior authorizations, and referral management.
Strong organizational, multitasking, and communication skills.
Ability to maintain confidentiality and professionalism in a fast-paced environment.
Skills & Attributes:
Detail-oriented with strong problem-solving abilities.
Customer-service focused with excellent interpersonal skills.
Ability to work independently and as part of a team.
Comfortable managing multiple priorities and deadlines.
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* Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.
* Answer telephones and direct calls to appropriate staff.
* Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.
* Complete insurance or other claim forms.
* Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.
* Transmit correspondence or medical records by mail, e-mail, or fax.
* Maintain medical records, technical library, or correspondence files.
* Receive and route messages or documents, such as laboratory results, to appropriate staff.
* Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.