What are the responsibilities and job description for the Desktop Support Specialist position at Trilyon, Inc.?
For over 16 years, Trilyon has been at the forefront of providing comprehensive global workforce solutions and staffing services. Leveraging our extensive expertise across multiple domains such as Cloud technology, Salesforce, AI, Machine Learning, and Technical Writing, we consistently exceed expectations in catering to a wide range of requirements.
Currently we are seeking a “Service Desk Management” for one of our clients that is a leading multination corporation.
Position: Service Desk Management
Location: State College, PA (Onsite)
Duration: 6 months (can extend)
Must Have Technical/Functional Skills:
Perform Service Desk operations following defined SOPs.
Manage service delivery for the primary assigned site and additional regional sites.
Deliver hardware, software, and related services per defined SLAs.
Support Service Desk activities during acquisition integrations.
Administer and maintain antivirus and Tanium tools; ensure patching and security compliance.
Maintain and update CMDB for accurate IT asset and inventory management.
Provide operational monitoring and on-site IT support for shopfloor and field environments.
Execute full PC lifecycle tasks: IMAC, refresh, stock handling, and disposal.
Implement, configure, and troubleshoot network MFD printers and scanners.
Support Desktop Teams applications and mobile device configurations.
Resolve incident and service request backlogs; communicate progress and track root causes.
Procure hardware/software by securing necessary approvals.
Provide VIP on-site support as required.
Identify end-user training needs and deliver training sessions.
Roles & Responsibilities:
Ability to co-ordinate with multiple technical teams, Business users and Customer
Strong communication in Spoken and written English
Strong troubleshooting skills
Equal Employment Opportunity
Trilyon is an Equal Opportunity Employer, committed to fairness and respect for all individuals. We value diversity in age, disability, ethnicity, gender, gender identity, religion, and sexual orientation, believing it drives innovation and better service. Employment decisions are made impartially, without regard to any protected characteristic under federal, state, or local law. Our diverse team drives innovation, competitiveness, and creativity, enhancing our ability to effectively serve our clients and communities. This commitment to diversity makes us stronger and more adaptable.
Warm Regards,
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