Care Coach

Hi,

My name is Shan, and I'm a recruiter at Trilyon Inc. We have an exciting opportunity for a position that I believe might be a great fit for your skills and experience.

Job Title: Care Coach

Location: Boston, Massachusetts, Remote

Duration: 6 Months Contract (Potential for Extension)

Care Coach will serve as the primary point of contact for members managing chronic conditions such as diabetes, hypertension, cardiac disease, and related health concerns. The Care Coach will work closely with members, healthcare providers, and interdisciplinary teams to improve patient engagement, support behavior modification, and encourage adherence to personalized care plans.

The Care Coach position requires excellent communication skills, empathy, problem-solving abilities, and strong organizational capabilities. The Care Coach will provide telephonic and digital coaching support while helping members overcome healthcare barriers and achieve improved health outcomes.

The Care Coach must be comfortable working remotely during EST business hours and managing multiple member interactions in a fast-paced healthcare environment. As a Care Coach, you’ll be the front line for Verily's patients. You’ll work as part of an interprofessional team to help people with diabetes, hypertension and other health conditions manage their health. Care Coaches collaborate with people with conditions, health care providers, and other resources to ensure members follow their care plans and proven evidence-based protocols. Care Coaches help members set goals, adopt self-management skills, as well as identify and overcome risks and barriers, ultimately supporting behavior change and leading to positive health outcomes. This is a unique position that requires a problem-solving nature, empathy for members, attention to detail, and an organized mind. This position is full-time. Member and healthcare provider interaction is predominantly over computer and phone.

Duties/Responsibilities:

Develop a relationship with members and establish trust as a source to help ease friction in managing their health. Assist members in creating a healthy vision and goals for their overall health & wellbeing. Develop goals and care plans in collaboration with members, interprofessional team and health care providers.

Improve member’s health literacy by providing education and support as defined by Verily's clinical pathways. Appropriately adapt digital coaching and education methods to accommodate the unique physical, psychosocial, cultural, age - specific needs of each client served. Reinforce SMART goals and utilize behavioral techniques in development of plans with members. Provide an empathetic environment. Identify and help to eliminate barriers to following the care plan i.e., costs, economic constraints. Demonstrate an ability to deliver effective digital and telephonic coaching in a manner that promotes behavior change. Work in close collaboration with physicians, certified diabetes educators and other healthcare professionals in understanding ofsignificant social and environmental factors underlying members’ health. Collaborate continuously with an interprofessional team in care delivery, with a focus on improving measures and outcomes. Manage risk by initiating escalation to specialists based on Verily's clinical criteria. This includes, but is not limited to cases requiring deeper clinical assessment or education, medication review and optimization, or any other timely clinical care. Implement creative approaches for outreach and care services for members who are hard to engage or are lost to follow up.

Demonstrate an understanding of member needs and deploy essential virtual and community resources as needed to maintain engagement and optimize care Demonstrate established customer service behaviors and standards. Participate in weekly meetings and monthly in - service trainings.

Education and Experience:

Required: Bachelor's degree in health education, nutrition, exercise physiology, social work, psychology, human services, counseling, education, or related field Ability to write reports and correspondence Moderate level of sophistication using web apps, able to use information dense productivity tools Passion for helping others with empathy, listening and perception skills Excellent organizational, interpersonal, and communication skills Certified or willing to obtain certification in a nationally recognized coaching program Strong analytical and problem solving skills Strong relationship-building and problem-solving skills

Preferred:

Experience with the use of behavioral techniques such as goal-setting, problem-solving and/or motivational interviewing Experience in direct education and/or coaching with individuals for disease prevention, health promotion and behavior change Certified in a nationally recognized coaching program Knowledge of disease prevention and basic understanding of exercise principles, nutrition and weight management Direct experience with people living with diabetes, prediabetes, hypertension, cardiac disease or depression.

Shantanu Shukla

Senior Technical Recruiter

Phone: (877) 874-5966 - Ext. 154

Direct:

(408) 239-4999

E: shantanu@trilyonservices.com

www.trilyonservices.com