What are the responsibilities and job description for the Technical Support Specialist position at Focal Tech?
LunchTime Software, LLC, is a leading provider of cafeteria data management software solutions for K-12 school districts worldwide. Visit our website at www.lunchtimesoftware.com for more information on the products and services we offer.
Responsibilities
Provide phone, email and remote technical support for both software and hardware. Provide remote Software and Hardware installation and upgrade of existing software and hardware. Perform new customer setups and existing customer data conversions. Log all customer support requests/issues into our CRM. Provide technical training to school district IT staff.
Installation tasks will involve setting up our software on Microsoft Windows Servers and configuring data access in Microsoft SQL Server Management Studio.
Requirements
Must be comfortable talking on the phone and interacting with customers to help determine and resolve issues. Must be a good problem solver and be able to work independently and with others, take initiative, task-oriented and communicate effectively with customers and co-workers. Previous IT Related experience, either in the form of education or past job experience, is required.
Benefits
- Health Insurance through Highmark with a company contribution towards the monthly premium
- Simple IRA Retirement plan through Edward Jones with a 3% company match.
- Employee-paid Dental, Vision and AFLAC options
- Paid Time Off
Salary : $40,000 - $45,000