Business System Specialist

Hi,

Business System Specialist

5 Months with open for extension

Fairfield, CA

Rate-30-51/hour

Key Responsibilities:

Network Operations & Incident Management o Perform data analysis o Apply run-book procedures and technical skills to resolve incidents, escalating as needed. o Manage incident, problem, and change management processes, including ticketing, notifications, and technical bridges. o Perform data analysis, trending, and root cause analysis for network and application issues. o Implement and support upgrades, maintenance, and continuous improvement initiatives for network operations. o Document problems, solutions, and process improvements for future reference. Process Improvement & Standards Management o Analyze, design, and optimize business processes, identifying gaps and opportunities for improvement. o Develop, implement, and maintain enterprise standards, policies, and procedures. o Facilitate cross-functional project teams and lead process improvement initiatives. o Develop and track metrics for process performance and improvement. o Provide consultation and training on process improvement methodologies (e.g., Lean Six Sigma, ITIL). o Conduct benchmarking, cost/benefit analysis, and best practice research. Product Ownership & Delivery o Act as the primary liaison between stakeholders, technical teams, and end-users. o Lead projects of varying complexity, ensuring alignment with business needs and technical integrity. o Provide product feedback and customer insights to support development and continuous improvement. o Build and maintain relationships to act as a customer proxy and influence outcomes. Leadership & Collaboration o Mentor and coach team members, fostering a culture of engagement, learning, and innovation. o Lead or participate in special projects, audits, compliance, and remediation efforts. o Communicate effectively with all levels of the organization, including senior leadership. Required & Desired Qualifications Education o Minimum: High School Diploma/GED or equivalent experience. o Desired: Bachelor’s degree in information technology, Business, Engineering, or related field; Master’s degree preferred for advanced roles. Experience o Minimum: 2 years of relevant experience in IT network operations, business process improvement, or product ownership (depending on level). (2-8 years seems to wide a variance. Perhaps 2 yrs ?) o Desired: Experience in Agile environments, ticket management systems, and large-scale or enterprise-wide projects. Licenses/Certifications o Desired: Agile Certification, Lean Six Sigma (Green Belt or higher), ITIL certification, CCNA or other relevant networking certifications, Project Management Institute (PMI) certification, CompTIA A , or equivalent. Knowledge, Skills, and Abilities o Strong knowledge of network protocols, software applications, and operating systems. o Proficiency in process improvement methodologies (Lean, Six Sigma, ITIL). o Ability to analyze data, perform root cause analysis, and develop solutions. o Excellent communication, organizational, and leadership skills. o Ability to build partnerships, influence change, and deliver multi-mode communications. o Competency in project/program management and technical documentation. o Ability to work independently or as part of a team, manage multiple assignments, and adapt to changing priorities. o Advanced proficiency in Microsoft Excel and Word. Supplemental o Availability to work varied shifts in a 24/7 operations environment. o Willingness to travel as needed for meetings, training, or fieldwork.