Demo

Tier-1 Service Desk Agent

TriCom Technical Services
Kansas, MO Full Time
POSTED ON 8/1/2026
AVAILABLE BEFORE 8/30/2026
Responsibilities

  • Troubleshoot and resolve workstation issues.
  • Image and deploy workstations.
  • Triage issues and assign to the correct tech or team.

Requirements

  • 1 year of experience in a Help Desk/Technical Support role, addressing workstation software and hardware issues, etc.
  • Experience working with a ticketing system (ServiceNow preferred).
  • Experience troubleshooting workstation hardware and software.
  • Knowledge of networking protocols and equipment.
  • Experience configuring and troubleshooting MS Office (O365) products.
  • Expertise in supporting Windows 10.

This is a 6-month Contract-to-Hire opportunity with our Kansas City, MO client. 100% Paid employee Medical/Dental Benefits, Paid time off, Paid Holidays, and 401(k) (with immediately-vested company match) available with TriCom during the contract period. H-1B Visa sponsorship is not available for this opportunity. No third-parties, please.

Salary.com Estimation for Tier-1 Service Desk Agent in Kansas, MO
$83,610 to $95,439
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