What are the responsibilities and job description for the ServiceNow Developer position at TriCom Technical Services?
Responsibilities
No third-parties, please.
- Build technical business process flows inside the ServiceNow/BAW tooling/environments.
- Take functional and process requirements from business and technical teams and then translate them into technical workflows, processes, user entry forms, work queues, and associated human interactions inside the workflow tool.
- Design, develop, and perform unit, system, integration, and regression testing, then implement BAW solutions in production.
- Serve as a mentor to assist with cross-training staff on the best industry practices to develop BAW processes for consumption.
- Execute development tasks involving extracting and transferring data, as well as all associated transformations, validations, cleansing, and preparation for loading data into the applicable systems.
- Work on elements of large, complex installations.
- Develop and implement process improvements, acting as an advocate for business partners, and working closely with other IT resources on space planning, monitoring, security, performance-tuning, archiving, and upgrade support;
- Work closely with users and Management to maintain and improve system operations, maintenance, and documentation.
- 5 years of ServiceNow development experience as a highly skilled ServiceNow Developer/Architect.
- Deep expertise in delivering scalable, secure, and compliant solutions across Incident Management, Case Management, and Complex Workflow orchestration.
- Proven ability to design and implement end-to-end ServiceNow architectures that streamline operations, improve regulatory compliance, and enhance customer and employee experiences.
- Practical hands-on experience developing workflows within the ServiceNow platform, including but not limited to:
- Incident, Case, Problem, Change, and Request Management, tailored for regulated financial environments;
- Advanced design and implementation of complex workflows including approvals, escalations, SLAs, exception handling, and cross-platform integrations;
- Architecting high-performance, reusable, and secure solutions, following ServiceNow Best Practices and Platform Governance Standards;
- Integrating with core banking systems, CRM platforms, data platforms, and event-driven architectures (REST, SOAP, messaging);
- Translating business and regulatory requirements into clean technical designs, scalable data models, and maintainable workflows.
- Experience with the ServiceNow Financial Services Operations (FSO) module.
- Solid understanding of FSO use cases including the Onboarding, Servicing, Compliance Tracking, Audit Readiness, and Operational Risk workflows.
No third-parties, please.