| Role: |
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| The Head Teller will coach, lead and schedule Tellers to meet needs of the members and credit union regarding operations and sales. |
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| Essential Functions & Responsibilities: |
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| - Embraces and use Service Strategy standards and direct members to appropriate departments for specific information and services. Receives and processes members financial transactions including deposits, withdrawals, and loan payments with accuracy and equally share the workload with others on the teller line. |
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| - Accurately handle money with large volume of transactions; service members on a regular basis, handle member account transactions with accuracy and a sense of urgency. |
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| - Promote TCU products and services to meet and/or exceed branch and company objectives (Sales Strategies), cross sell TCU products and services. Remain current regarding TCU products and services and participate in on-going training. |
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| - Balance drawer(s) daily, maintain a good record regarding overages/shortages, limit posting errors, balance ATM and Vault, and manage cash for the branch. |
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| - Sign Treasurers drafts and override transactions per TCU policies. |
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| - Assist with interviewing, training, directing, and evaluating employee performance within the branch. Identify performance problems and provide regular and specific feedback for continuous development. |
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| - Responsible for scheduling tellers. Monitor daily transaction activities of Tellers. Ensure that all employees on the teller line are in compliance with current policies, procedures and regulations. Take action to resolve any out of compliance issues. Responsible for overall teller line sales/operational goals. |
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| - Conduct monthly cash drawer audits and assist those on the teller line in developing skills to ensure accuracy in handling all transactions. Handle member complaints as needed. |
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| - Perform other related duties as assigned. |
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| Knowledge and Skills: |
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| Experience |
| * One to three years of similar or related experience |
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| * Supervisory Experience required |
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| * Experience as a Head Teller/Branch Supervisor preferred |
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| * Demonstrated Experience in Coaching for Success |
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| Education |
| A high school education or GED. |
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| Advanced degree/education a plus |
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| Interpersonal Skills | Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. |
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| Other Skills |
| * Sales Acumen |
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| * Good Communication Skills |
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| * Organizational Skills |
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| * Attention to Details |
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| * Strong Computer Skills |
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| * Basic Math Skills |
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| * Member Service Skills essential |
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| Physical Requirements | * Ability to stand for extended periods of time |
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| * Ability to bend, twist, squat, and reach |
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| * Ability to lift 25 pounds frequently |
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| Work Environment | Member Facing/Fast Paced |
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| Triangle Credit Union is proud to be an Affirmative Action/Equal Opportunity Employer. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process or are limited to use the online application process, you may contact the Human Resources Department at 603-889-2470 for other options to apply. |
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| Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities |
