What are the responsibilities and job description for the Correspondence Team Lead position at Triad Financial Services Inc?
Position Overview
Triad Financial Services is a leading provider of financial services and solutions, serving clients worldwide. We are seeking a highly motivated and skilled Correspondence Lead to join our growing team.
Essential Functions:
- Assist with hiring, training, and developing staff while identifying opportunities to enhance their knowledge
- Process tasks and logging, depending on volume.
- Facilitate the assigning of workload to Correspondence Specialists.
- Ensure that departmental productivity, compliance, and quality standards are met
- Audit staff performance as needed
- Review and update policies and procedures as needed
- Openly and consistently communicate with other departments
- Gather and collect information on problems to determine areas of deficiencies.
- Cross-train department with writing, logging, and other duties for universal servicing
- Ensure accurate and timely processing of all incoming and outgoing correspondence.
- Address and resolve escalated customer issues and concerns promptly and professionally.
- Conduct regular reviews of loan files and processes to ensure compliance and identify areas for improvement.
Education and/or Work Experience Requirements:
- Strong leadership skills with an ability to effectively manage staff
- Ability to work independently and also in a team environment
- Knowledge of the Manufactured Home Industry is a plus
- Must be able to Multi-task
- Must have strong work ethic
- Must be proficient in Microsoft Office
- Strong problem-solving skills
- Accuracy and attention to detail
- Strong verbal and written communication skills
- Identify potential areas of concern for customers before they arise
- Other tasks and assignments as requested by leadership team
Physical Demand:
- Ability to safely and successfully perform the essential job functions consistent with the ADA, FMLA and other federal, state and local standards, including meeting qualitative and/or quantitative productivity standards.
- Ability to maintain regular, punctual attendance consistent with the ADA, FMLA and other federal, state and local standards
- Must be able to talk, listen and speak clearly on telephone
- Able to sit at a work station for prolonged periods of time
- Must be able to physically type
