What are the responsibilities and job description for the Dispatcher – MAVO & BLS Operations (South Region) position at Tri-state Medical Group?
Dispatcher – MAVO & BLS Operations (Central/South Region)About Us
Tri-State Medical Group / TransUnit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees.
Position Summary
The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams.
This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment.
Key Responsibilities
Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed
Coordinate and monitor trips in real time to ensure timely and accurate service
Develop and publish driver schedules using TraumaSoft
Verify trip completion and documentation accuracy
Communicate with drivers regarding routes, delays, and assistance needs
Answer incoming calls, provide ETAs, and address trip-related questions
Monitor and correct timestamps and status updates in TraumaSoft
Utilize routing and scheduling tools to optimize efficiency
Handle rider, facility, and partner concerns and assist with resolution
Enforce use of tablets, Zello, and other communication systems
Prioritize same-day operational needs
Monitor driver performance and compliance with company policies
Assist with training new drivers on dispatch procedures and systems
Issue disciplinary documentation when policies are violated
Maintain relationships with partner organizations and facilities
Provide regular operational updates to leadership
Qualifications & Requirements
Prior dispatch, NEMT, EMS, or logistics experience preferred
Ability to manage high call volume and multitask effectively
Strong organizational, communication, and problem-solving skills
Experience With Scheduling Software Or Dispatch Systems Preferred
Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus
Comfortable working in a fast-paced, office-based environment
High school diploma or equivalent required
Work Schedule
Office Hours: 8:00 AM – 5:00 PM
In-office position
On-call responsibilities as needed
What We Offer
Hourly pay: $18.00 – $25.00
Medical insurance (company contributes 10% of the premium)
100% company-paid dental, vision, and life insurance
401(k) retirement plan
Paid Time Off (PTO) and paid holidays
Company-paid mental health support (counseling and therapy services)
Employee discount program (up to 60% off travel, events, and more)
Growth opportunities in a rapidly expanding healthcare company
Supportive leadership and collaborative work environment
Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement.
Tri-State Medical Group / TransUnit is a leading provider of medical transportation services across the Northeast. We specialize in safe, reliable transport for patients attending medical appointments, dialysis, hospital visits, and more. Our growing organization is built on teamwork, integrity, and a commitment to excellence for both our patients and employees.
Position Summary
The Dispatcher – MAVO & BLS Operations is responsible for managing daily dispatch operations in the South region, with primary focus on MAVO transportation and additional support for BLS services. This role ensures trips are scheduled, monitored, and completed efficiently while maintaining strong communication with drivers, facilities, and internal teams.
This position is ideal for a highly organized, detail-oriented professional who can thrive in a fast-paced, high-volume environment.
Key Responsibilities
Manage day-to-day MAVO dispatch operations and support BLS dispatch as needed
Coordinate and monitor trips in real time to ensure timely and accurate service
Develop and publish driver schedules using TraumaSoft
Verify trip completion and documentation accuracy
Communicate with drivers regarding routes, delays, and assistance needs
Answer incoming calls, provide ETAs, and address trip-related questions
Monitor and correct timestamps and status updates in TraumaSoft
Utilize routing and scheduling tools to optimize efficiency
Handle rider, facility, and partner concerns and assist with resolution
Enforce use of tablets, Zello, and other communication systems
Prioritize same-day operational needs
Monitor driver performance and compliance with company policies
Assist with training new drivers on dispatch procedures and systems
Issue disciplinary documentation when policies are violated
Maintain relationships with partner organizations and facilities
Provide regular operational updates to leadership
Qualifications & Requirements
Prior dispatch, NEMT, EMS, or logistics experience preferred
Ability to manage high call volume and multitask effectively
Strong organizational, communication, and problem-solving skills
Experience With Scheduling Software Or Dispatch Systems Preferred
Familiarity with TraumaSoft, MDT apps, or similar platforms is a plus
Comfortable working in a fast-paced, office-based environment
High school diploma or equivalent required
Work Schedule
Office Hours: 8:00 AM – 5:00 PM
In-office position
On-call responsibilities as needed
What We Offer
Hourly pay: $18.00 – $25.00
Medical insurance (company contributes 10% of the premium)
100% company-paid dental, vision, and life insurance
401(k) retirement plan
Paid Time Off (PTO) and paid holidays
Company-paid mental health support (counseling and therapy services)
Employee discount program (up to 60% off travel, events, and more)
Growth opportunities in a rapidly expanding healthcare company
Supportive leadership and collaborative work environment
Job responsibilities may evolve based on operational needs. The selected candidate must be flexible and committed to continuous improvement.
Salary : $18 - $25