What are the responsibilities and job description for the Service & Rental Advisor position at Tri-State Bobcat?
Compensation: $26–$31/hour | Expected annual earnings of $62,000–$74,000, based on experience and overtime
Schedule: Full-Time | Monday–Friday, 7:30 AM–5:00 PM | Overtime after 40 hours
Build Your Career in the Equipment Industry
Tri-State Bobcat is looking for a Service & Rental Advisor to take ownership of daily service and rental operations at our St. Croix Falls location. This hands-on role focuses on efficient operations, strong customer relationships, team accountability, and growing the branch's service and rental business.
You'll work closely with customers, technicians, and other Tri-State Bobcat locations to manage workflow, resolve challenges, and identify opportunities to improve performance and expand the local customer base.
What You'll Do
- Oversee daily service and rental operations, including scheduling, workflow, equipment availability, and customer needs
- Manage service work from customer intake through completion, including estimates, work orders, customer communication, quality checks, and invoicing
- Coordinate with technicians and other departments to prioritize work, resolve issues, and maintain efficient operations
- Manage rental activities, including quotes, equipment recommendations, contracts, inspections, returns, and fleet availability
- Monitor rental fleet condition and utilization, coordinating maintenance and repairs to maximize equipment availability
- Build relationships with contractors, businesses, and other customers to generate repeat service and rental business
- Identify opportunities to grow sales across equipment, parts, service, and rental offerings
- Monitor branch performance and implement improvements to efficiency, customer satisfaction, and profitability
- Set daily priorities, hold team members accountable, and address operational challenges while fostering a collaborative work environment
- Maintain a safe, clean, and organized facility and ensure compliance with company policies and safety procedures
- Participate in manufacturer training and ongoing development to stay current on equipment, rental products, and industry practices
What We're Looking For
- 3 years of experience in equipment service, equipment rental, dealership operations, or a related field; leadership experience preferred
- Strong understanding of equipment, service processes, rental operations, and customer needs
- Ability to take ownership, make sound decisions, and manage competing priorities independently
- Strong customer service, communication, and relationship-building skills
- Business-minded approach with the ability to identify opportunities to grow sales and improve operations
- Mechanical aptitude and strong problem-solving skills
- Proficiency with Microsoft Office; CDK, Intellidealer, or similar dealership software is a plus
- Valid driver's license and ability to safely operate and move equipment
- High school diploma or equivalent
Why Join Tri-State Bobcat?
- Health, Dental & Vision Insurance
- Company-paid Life & AD&D Insurance, plus supplemental options
- 401(k) with company match
- PTO begins accruing your first day
- 7 paid holidays
- Employee Assistance Program (EAP)
- Manufacturer and on-the-job training
- Career advancement opportunities within a growing organization
About Tri-State Bobcat
Tri-State Bobcat is a leading regional provider of compact construction equipment and outdoor power solutions. We're known for strong customer relationships, quality products, and a culture that values safety, training, and work-life balance.
Tri-State Bobcat is an Equal Opportunity Employer.
Salary : $62,000 - $74,000