PLC Program Manager (800311)

Key Responsibilities:

• Program Leadership & Accountability:
  • Lead and own the end-to-end delivery of the PLC enterprise program.
    
  • Define and implement the program's vision, structure, and execution strategy.
    
  • Ensure alignment across all teams (product, project management, engineering, vendors, etc.).
    
  • Establish governance, decision-making structures, and clear accountability at all levels.
    
• Operating Model & Governance:
  • Develop and implement the program s operating model (e.g., cadence, governance, roles).
    
  • Establish clear roles, responsibilities, and escalation paths for the program.
    
  • Lead steering committees and governance forums to ensure program execution standards.
    
• Planning & Execution:
  • Create and maintain an integrated master roadmap across all workstreams.
    
  • Identify and manage dependencies across different workstreams.
    
  • Conduct quarterly re-planning and prioritization to ensure alignment with program objectives.
    
  • Oversee the timely and budget-conscious delivery of program outcomes.
    
• Team Organization & Enablement:
  • Structure and organize teams for clarity, effectiveness, and optimal performance.
    
  • Mentor product managers, project managers, and other leads in best practices for successful program delivery.
    
  • Define expectations for deliverables, meeting readiness, and communication protocols.
    
• Stakeholder Management & Communication:
  • Act as the primary point of accountability for program outcomes and status.
    
  • Deliver clear, concise, and structured communication to all stakeholders, both technical and non-technical.
    
  • Translate complex program details into easily understandable insights for various audiences.
    
• Risk, Issue, and Decision Management:
  • Proactively identify, mitigate, and resolve risks, blockers, and issues.
    
  • Drive informed decision-making and escalate critical issues with actionable recommendations.
    
• Financial & Vendor Oversight:
  • Oversee the program budget, ensuring financial tracking and forecasting.
    
  • Manage vendor performance to ensure contracts and deliverables align with program goals.
    
• Agile Coordination & Scrum Support:
  • Support Agile teams by helping coordinate Scrum activities and tracking project progress.
    
  • Assist in the facilitation of project ceremonies (e.g., sprint planning, daily stand-ups, reviews, retrospectives).
    
  • Track project deliverables and communicate progress to leadership.
    

Required Qualifications:

• Experience:
  • 8-10 years of program or portfolio management experience.
    
  • Proven track record managing large-scale, multi-year, multi-million-dollar programs.
    
  • Experience managing multiple concurrent workstreams and cross-functional teams.
    
  • Experience working with both internal teams and external vendors.
    
• Leadership & Communication Skills:
  • Ability to lead and influence teams without direct authority.
    
  • Exceptional communication skills, with the ability to communicate effectively at all levels.
    
  • Strong coaching and mentoring abilities to elevate team performance.
    
• Delivery & Execution Expertise:
  • Extensive knowledge of program governance, planning, and execution frameworks.
    
  • Familiarity with Agile, Waterfall, and hybrid delivery models.
    
  • Ability to create structure in ambiguous or underperforming environments.
    

Preferred Qualifications:

• State Government Experience: Familiarity with state government projects or systems is a plus but not required.
  
• Salesforce Experience: Experience with Salesforce implementations is desirable.
  
• Certifications: PMP, Scrum, or other relevant certifications.
  
• Early-Stage Program Development: Experience in setting up programs from scratch or disorganized environments.
  

Core Competencies:

• Strategic Thinking & Execution: Ability to create a clear vision and drive execution.
  
• Organizational Design & Excellence: Strong focus on establishing clear structures and operational efficiency.
  
• Accountability & Ownership: Ability to take responsibility for the program's success.
  
• Conflict Resolution: Skilled at navigating and resolving conflicts across teams and stakeholders.
  
• Risk-Based Decision Making: Ability to make informed decisions based on risk analysis.
  

Success Metrics (What Good Looks Like):

• Program Structure: The program operates with clear governance and predictable outcomes.
  
• Team Alignment: Teams are aligned, accountable, and consistently prepared for each phase of the program.
  
• Risk Management: Risks and dependencies are actively managed, with a proactive approach.
  
• Leadership Visibility: Leaders have clear visibility into program status, risks, and decisions.
  
• Efficient Delivery: Delivery milestones are met with improved efficiency and quality.
  

Additional Requirements:

• Tools & Practices: Familiarity with project management or Agile tools such as Confluence, Azure DevOps, and SharePoint.
  
• Cross-Functional Collaboration: Experience in coordinating work across multiple teams and departments.
  
• Technology Procurement: Exposure to technology procurement, RFP/RFI processes is a plus.