IT Service Desk Support Technician: Part-Time

Job Responsibilities

• Accurately record all technical support requests from customers into our TeamDynamix ticketing system. This includes gathering any pertinent details that will assist the technical team in a successful and prioritized engagement with the customer.
• Provide Tier 1 support for TCTC technology and software applications. This support will be offered through email, phone, remote assistance, and face-to-face interactions. (Support may be required outside of normal business and operating hours.)
• Prepare new devices for deployment utilizing established imaging procedures.
• Address first-level support issues such as password resets, account lockouts, drive mapping, and user setups.
• Work at scheduled events to provide assistance and technical support

Minimum and Additional Requirements

High school diploma and one year of experience in office automation systems, installation, operation, repair, or processing of information in a data processing environment or related systems.

Preferred Qualifications

• Associate degree in related field or two years of experience as a technician.
• Knowledge and experience in the basics of computer networking concepts, and management of Windows operating systems. A certification is a plus.
• Ability to maintain a strict standard of confidentially of both personnel information and client data.
• Ability to work in a fast paced and deadline sensitive environment to help achieve maximum efficiency and user satisfaction through proficient use of time and resources.
• Strong work ethic putting forth effort, persistence, and pride.
• Good people skills, displaying patience, kindness and a friendly attitude when assisting users.
• Team player mentality through relationships, cross-training, and being able to support other team members, being a valuable member of the team.
• Ability to write clear concise information in our ticket database and create knowledge documentation to share with peers and customers.

Additional Comments

Tri-County Technical College is a public, two-year community and technical college serving Anderson, Oconee, and Pickens counties in South Carolina.

Our Vision
Passionate people transforming lives and building strong communities one student at a time.

Our Mission
Tri-County Technical College provides students an exceptional and affordable learning experience that improves their quality of life. The College advances economic development in the tri-county region by preparing a highly-skilled workforce.

Our Values
Integrity: We lead by example and are steadfast in upholding high ethical standards.
Respect: We engage with one another in a manner that promotes civility, trust, openness, and understanding.
Learning: We promote a growth mindset and use what we learn to deliver a transformative experience for our students and employees.
Collaboration: We achieve more when we work together, especially when we bring diverse groups of people together to solve problems and generate change.
Innovation: We encourage creative ideas that lead to positive outcomes for our students, our employees, and our community.
Diversity and Inclusion: We are committed to creating a diverse and inclusive community that fosters a sense of belonging where every individual feels welcome and valued.

Tri-County Technical College is an Equal Opportunity/Affirmative Action Employer.

Minorities/Females/Disabled/Veterans are encouraged to apply (EOE/AA/M/F/D/V).

It is the policy of Tri-County Technical College in accordance with applicable laws to recruit, hire, train, and promote people throughout all college levels without regard to race, color, religion, sex, age, disability, sexual orientation, national origin, or any other basis prohibited by applicable law. All employment decisions shall be consistent with the principle of equal employment opportunity.

Tri-County Technical College is a tobacco-free institution.