Director of Student Support

Job Responsibilities

Are you passionate about education and eager to make a difference in the lives of students? Tri County Technical College is looking for dedicated professionals to join our dynamic team! As a leader in higher education, we pride ourselves on fostering a collaborative, supportive environment where both employees and students thrive. Work alongside a diverse group of staff, faculty, and administrators who are dedicated to student success. Be a part of a forward-thinking institution that values creativity, inclusivity, and excellence. If you are ready to contribute to the success of our great institution and grow your career apply today! We welcome applicants from all backgrounds and experiences who are committed to excellence in education.

• Strategic Planning and Program Management: Lead the planning, development, implementation, and evaluation of student support programs and services. Establish and oversee long-range goals, objectives, and strategic initiatives. Develop, implement, and monitor policies and procedures in alignment with institutional guidelines. Utilize data-driven decision-making to assess program effectiveness and improve outcomes. Manage centralized referral and case management systems to support student needs and track progress. Serve as the escalation point for complex and critical student issues.
• Program and Grant Management and Compliance: Ensure all programs and funding are compliant with legal, ethical, institutional, and state and federal guidelines. Interpret and apply laws, rules, and policies governing student services operations. Develop and implement program improvements to better serve students and advance department and College objectives. Develop and manage budgets and allocate resources. Collect and analyze data to direct program evaluation and planning.
• Cross-College Collaboration and Community Outreach: Participate in College initiatives and projects to support Student Development and Student Support efforts and advocate for student success. Identify and coordinate community partner outreach resource networks that will augment accessibility and wellness services provided by TCTC. Collaborate with other College leaders to investigate and resolve student issues. Coordinate with CCE and community campuses to facilitate a campus resource framework to support students in need of resources and/or referral. Serve on the TCTC Leadership Team.
• Supervision and Management: Provide oversight and management for Wellness Programs and the Accessibility Resource Programs. Directs and assesses managerial staff in the implementation of assigned areas of responsibility. Provide direct supervision for full-time program managers, indirect supervision for full-time coordinators, and part-time staff. Manages operational budgets and allocation of resources. Provide regular case file review for employees.
• Other: Participate in professional development activities offered through the College, through the State Tech System and other regional organizations as appropriate. Support overall Student Development programs. Other duties as assigned.

Minimum and Additional Requirements

A bachelor's degree and experience in student services programs.

The employee must possess strong organizational skills as well as excellent oral and written communication skills. The employee must be able to work in a team environment with persons from different backgrounds and perspectives and relate well to students and faculty in a variety of settings and situations. This position also requires the ability to manage personnel and resources effectively.

Must be able to work independently without close supervision. In addition, the employee must demonstrate good judgment and be able to consistently apply effective critical thinking and communication skills. The ability to maintain appropriate confidentiality in all assigned tasks is essential.

Preferred Qualifications

Position should exhibit initiative, exceptional organizational and management skills, and excellent interpersonal and communication skills appropriate for interaction within a team-oriented office environment and with individuals from the College, businesses, schools, and community agencies; the ability to handle tight and/or shifting deadlines, multiple priorities, and stressful conditions in a professional and effective manner; periodic overtime and/or completion of special assignments before or after normal working hours, as well as the ability to work under pressure and to manage multiple priorities; travel to satellite campuses and/or other locations as needed; and effective use of computer equipment and various types of software in order to access the student information system, perform word processing functions, and/or to develop presentation materials.

Master’s degree in a related field. Experience in a helping profession or organization working with individuals in need. Previous leadership and case management experience

Additional Comments

Tri-County Technical College offers a comprehensive benefits package for FTE positions that includes, but is not limited, to the following:

• Health, dental, vision, long term disability, and life insurance for employee, spouse, and children
• Life Insurance: Basic life insurance and optional supplements life insurance for employee, spouse, and children.
• 15 days annual (vacation) leave per year
• 15 days sick leave per year
• 13 paid holidays
• Paid Parental leave
• State Retirement Plan and Deferred Compensation Programs: 401k with employer contributions.
• Professional Development Opportunities: Team bonding activities/events and professional training programs.
• Employee Assistance Program (EAP): Counseling and support services.
• Work-Life Balance: Flexible work schedules, 37.5 work weeks and abbreviated Fridays.

Tri-County Technical College is committed to providing equal employment opportunities to all applicants and does not discriminate based on race, color, religion, sex (including pregnancy, childbirth, or related medical conditions, including, but not limited, to lactation), national origin, age (40 or older), disability or genetic information.