Quality Process Technician Lead

Responsibilities

Leadership & Team Support

• Serve as a leader, trainer, and mentor to Quality Process Technicians and newly hired team members, fostering a culture of accountability and continuous improvement.
• Provide operational and technical support by acting as a backup to the Quality Supervisor when needed.
• Ensure adequate quality coverage during staffing shortages, vacations, or absences to maintain uninterrupted operations.
• Train production personnel on quality control procedures, GMP standards, and best practices to strengthen quality awareness across departments.
• Promote teamwork and collaboration between Quality, Production, and Maintenance departments to support efficient operations and product consistency.

Process Monitoring & Product Quality

• Monitor and oversee all stages of the plastic manufacturing process, from raw material intake through final packaging, ensuring products meet established quality standards and customer specifications.
• Conduct routine visual inspections and in-process evaluations to identify defects, deviations, and inconsistencies, initiating corrective actions when necessary.
• Perform equipment and machinery checks to identify issues that may impact product quality, safety, or production efficiency.
• Collaborate with production teams to set up, adjust, and optimize manufacturing equipment to achieve target product specifications and process performance.
• Utilize precision measurement and testing equipment, including calipers, micrometers, hardness testers, and other quality instruments, to verify product dimensions and material properties.
• Support product holds, inspections, and release activities to ensure only conforming products proceed through the manufacturing process.

Quality Systems, Documentation & Compliance

• Assist in developing, updating, and implementing Standard Operating Procedures (SOPs), work instructions, and quality-related documentation.
• Maintain accurate and organized inspection records, test data, and documentation related to product quality and process performance.
• Support compliance with GMP, HACCP, SQF, ISO standards, customer requirements, and other regulatory or company quality programs.
• Participate in internal audits, inspections, and quality reviews to ensure adherence to quality management systems and food safety standards.
• Promote and reinforce compliance with established quality systems, safety procedures, and company policies throughout the facility.

Continuous Improvement & Problem Solving

• Collect, review, and analyze process and product data to identify trends, process variation, and opportunities for operational improvement.
• Recommend process enhancements that improve product quality, efficiency, waste reduction, and overall manufacturing performance.
• Participate in root cause analysis investigations and corrective/preventive action (CAPA) activities to resolve quality issues and prevent recurrence.
• Work with cross-functional teams on continuous improvement projects, operational initiatives, and new product development efforts.
• Support a culture of continuous improvement by encouraging proactive problem-solving and quality-driven decision-making.