Responsibilities

SQF, Food Safety & Regulatory Compliance

• Maintain strong working knowledge of the SQF Code and ensure departmental compliance with SQF, GMP, HACCP, customer, and company requirements.
• Support SQF audits, regulatory inspections, customer audits, and implementation of corrective actions.
• Serve as the backup to the Quality Manager on quality, food safety, regulatory, customer, and certification-related matters, including SQF, ISO, GMP, HACCP, internal audits, and compliance activities.
• Assist with maintaining readiness for SQF, customer, regulatory, and third-party audits and inspections.
• Lead monthly GMP inspections and follow-up activities to ensure facility-wide compliance.
• Plan, schedule, and conduct routine internal quality and process audits; document findings and track completion of corrective and preventive actions.
• Assist in the development, implementation, review, and maintenance of quality procedures, SOPs, work instructions, and quality systems.

Training, Onboarding & Team Development

• Present quality and food safety content during new hire orientation and onboarding sessions.
• Assist with onboarding activities, employee training coordination, and maintaining onboarding documentation.
• Develop, coordinate, and deliver refresher training programs for Quality Technicians and other personnel as needed.
• Maintain and monitor the quality training matrix to ensure required training completion and compliance.
• Coach, mentor, and develop Quality personnel while fostering a culture of accountability, continuous improvement, and problem-solving.
• Conduct performance reviews, provide coaching and feedback, and document employee performance discussions and actions.
• Assist with tracking departmental attendance and coordinating staffing coverage as needed.

Quality Operations & Reporting

• Prepare, review, and maintain daily quality reports, including Hold reports and production shift quality summaries.
• Prepare consolidated weekly and monthly quality reports for management review.
• Maintain accurate quality records, documentation, logs, and reports in accordance with company and regulatory requirements.
• Assist with investigations, root cause analysis activities, and implementation of corrective and preventive actions.
• Assist with equipment verification and calibration activities to ensure measurement accuracy and compliance.

Staffing, Leadership & Cross-Functional Support

• Coordinate departmental staffing coverage for PTO, absences, and scheduling needs.
• Arrange temporary coverage and cross-training activities to maintain continuous quality oversight.
• Collaborate with Production, Operations, Maintenance, Warehouse, and Safety teams to resolve quality concerns and implement process improvements.
• Assist the Quality Manager with departmental projects, initiatives, audits, and other assigned responsibilities.