Product Field Service Tech-Engineer

Job Title: Product Field Service Tech-Engineer

TRC Talent Solutions is working with a client dedicated to delivering exceptional products and services, committed to excellence in every aspect of their operations. In this role, you will be a part of an innovative environment where your skills will contribute to the company's mission.

Company Location: 
- High Point, NC 27260 USA

Roles and Responsibilities: 
As a Product Field Service Tech-Engineer, you will play a crucial role in ensuring company products meet the highest standards of quality and performance. Your responsibilities will include:

- Providing on-site technical support and troubleshooting for company products.
- Collaborating with cross-functional teams to resolve customer issues efficiently.
- Conducting regular maintenance and inspections to ensure optimal product functionality.
- Documenting service activities and maintaining accurate records of interactions with clients.
- Training customers on product use and best practices to enhance their experience.
- Participating in product development feedback loops to improve future offerings.

Experience Level: 
- Preferred experience level is 2 to 5 years in a related field.

Desired Skills: 
Our client is looking for individuals who possess the following skills:

- Strong technical aptitude with the ability to diagnose and resolve mechanical and electrical issues.
- Excellent communication skills, enabling you to convey complex information clearly to customers and team members.
- A proactive approach to problem-solving, with a focus on delivering solutions that enhance customer satisfaction.
- Ability to work collaboratively in a team-oriented environment, fostering a culture of support and innovation.
- Strong organizational skills, allowing you to manage multiple tasks effectively while maintaining attention to detail.

Employment Type: 
- Direct Hire.

Company Description: 
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law. At TRC, we take pride in fulfilling our opportunity to add value to our client's business as their staffing partner, while working tirelessly to connect thousands of individuals each year with work opportunities where they can meet the needs of their families and have the potential to build their careers.