What are the responsibilities and job description for the Information Technology Support Specialist position at TRC Talent Solutions?
TRC is seeking an IT Support Specialist for our client in Tucker, Ga
Position Summary
Our client is a global technology organization specializing in energy distribution systems, cable management solutions, lighting, automation, and industrial technologies.
We’re searching for a high-energy IT Support Specialist who enjoys solving problems, supporting end users, and ensuring smooth day-to-day IT operations. In this role, you’ll serve as a key technical resource for U.S. operations while collaborating closely with a global IT team, gaining valuable international exposure and broad technical experience.
What You’ll Do
- Deliver fast, friendly, and effective IT support to U.S.-based team members.
- Install, configure, and troubleshoot laptops, desktops, printers, mobile devices, and peripherals. Support and maintain the Microsoft 365 environment, including Office 365, Teams, SharePoint, and OneDrive.
- Provide basic support for firewalls, VPN connectivity, switches/routers, and wireless networks.
- Manage IT inventory, including device tracking, registration, deployment, and retirement.
- Support cybersecurity initiatives and assist with policy implementation.
- Collaborate with global IT and Information Security teams to maintain standardized processes.
- Coordinate with third-party vendors to resolve technical issues and implement solutions.
- Provide basic IT training and guidance to help users work efficiently and securely.
What You Bring
- Bachelor’s degree in a related field.
- 2 years of hands-on IT support or helpdesk experience. Strong knowledge of Windows 10/11 and troubleshooting
- Experience supporting Microsoft 365 and enterprise email environments.
- Foundational networking knowledge, including TCP/IP, DNS, DHCP, and VPNs.
- Experience with hardware installation, setup, and repair.
- Strong English communication skills.
- Positive, proactive mindset with a strong customer-service approach and ownership mentality.
TRC Talent Solutions is proud to be an Equal Opportunity Employer (EOE). All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status, sexual orientation, gender identity or expression, marital status, genetic information, or any other characteristic protected by law.