What are the responsibilities and job description for the Customer Account Specialist position at TRC Talent Solutions?
Customer Account Specialist
Expanding Charlotte corporate office is seeking a Customer Account Specialist to join their expanding team. You will be responsible for account management for assigned accounts, collaborating with the sales team to achieve sales goals, and delivering high touch customer service. Advancement Opportunity available. Great benefits including quarterly sales incentives, profit sharing, and 401K. Salary up to $55K plus bonus.
Responsibilities
- Manage weekly pricing updates in Excel, ensuring accurate revisions and timely distribution
- Maintain and update the order management database
- Track and manage warranty claims within the warranty database
- Communicate with internal teams to provide order status updates and resolve inquiries
- Collaborate cross-functionally with Sales, National Accounts, Marketing, Logistics, and Production teams
- Support sales and marketing initiatives as needed
- Communicate directly with customers regarding order status, updates, and related inquiries
Qualifications
- Bachelor’s degree required
- Strong proficiency in Microsoft Excel
- Excellent written and verbal communication skills
- Strong organizational skills with attention to detail and the ability to manage multiple tasks simultaneously
Salary : $55,000