Accounts Receivable Collections Specialist

About Traveling Teams Inc:

Traveling Teams is the leading provider of hotel accommodations for youth and amateur sports teams across North America and some parts of Canada. For the last 25 years, we’ve specialized in simplifying team travel by building strong relationships with our hotel business partners and offering world-class customer service to youth sports travel organizations.

We’re passionate about what we do – and who we work with. Our environment is fast-paced, team-driven, and built around a shared love for sports, hospitality, and delivering excellent service.

Accounts Receivable Collections Specialist Summary:

We are hiring an A/R Collections Specialist to join our growing accounting department in Southfield, MI. This is a great opportunity for individuals with 1-5 years of related prior experience in customer service, call center, front office, and administrative positions. The Accounts Receivable (A/R) Collections Specialist position ensures timely payments, collections, and financial reporting on each of our accounts while maintaining the highest accuracy and integrity. They work in conjunction with the accounting department managers and the Director of Accounting whenever every effort has been exhausted and the account must be escalated for external collections support.

General Duties/Responsibilities:

• Track the status of each assigned account through the utilization and cross-referencing of internal systems.
• Review internal business contracts to verify financial agreements' terms and conditions.
• Contact account representatives to obtain, verify, and update information when necessary.
• Contact account representatives to gather payment status updates and collect outstanding payments.
• Enter key data of financial transactions daily into CRM databases and spreadsheets.
• Provide accounting assistance and training support to other department team members.
• Maintain correspondence records, either via phone or email outreach.
• Function in accordance with established standards, procedures, and applicable laws.
• Perform all daily duties as assigned by Supervisor(s).

Required Skills/Abilities: 

• Basic understanding of clerical and administrative procedures.
• Excellent written and verbal communication skills.
• Excellent attention to detail and accuracy in data entry.
• Excellent organizational and time management skills.
• Ability to solve problems as they arise and maintain confidentiality.
• Familiarity with basic accounting or collections procedures.

Education and Experience:

• High school diploma or equivalent required.
• Associate’s degree or higher preferred.
• 1-2 years of prior experience preferred.