What are the responsibilities and job description for the Villa/Guest House Crew Leader/Self Checker ($1,000 Sign on) position at Trapp Family Lodge?
Responsible for leading a cleaning crew(s) for Villas and Guest Houses. Ensures that staff is trained to consistently meet the standards set. Provide support to the cleaners in the form of training, supervision, feedback, equipment, and supplies. Make recommendations for improvement.
Inspects units upon completion of cleaning to ensure that all appliances/amenities are in working order, required inventory/supplies are in place for the guests and that the unit is ready for occupancy. Once units is inspected the self checking crew leader will release the unit to front desk or clean status using the phone.
ESSENTIAL FUNCTIONS:
Ensure compliance with Standards set by Property. a. Work alongside staff to clean Villas and Guest Houses b. Train, coach, and provide feedback on the performance of assigned crew members c. Take inventory daily and requisition needed supplies from Housekeeping Supervisor. d. Inspect Villas and Guest Houses as crew completes each unit using checklist; Have any missed/deficient items corrected before guests check in. e. Update unit status in HOST via phone f. Communicate with Front Desk or Supervisor to issue any required work orders. h. Sign off on check list for each unit when complete and ready for occupancy i. Releases unit to front desk or by phone system | |
| Communicate effectively, both verbally and in writing to provide clear direction in instructing Villa/Guest House cleaners in the details of their work. Communicate with the Supervisor/Manager regarding day-to-day activities, needs and performance of crew being supervised. |
| Ensure proper usage of chemicals and cleaning supplies by monitoring usage, providing complete training for employees and ensuring proper labeling of hazardous supplies in accordance with OSHA regulations. |
| Evaluate condition of furniture, fixtures, decor, etc,. Make recommendations and assist in the coordination of projects. |
| Attend department staff and various other related meetings to obtain and disseminate pertinent information. |
| Other duties as assigned. |
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION and/or EXPERIENCE
A High School degree and a minimum of 1 years experience in housekeeping. Experience that provides evidence that the candidate has (1) a good understanding of the role of the crew leader in providing guest satisfaction and maintaining positive employee relations; (2) the ability to communicate effectively with others, both orally and in writing; (3) the ability to work cooperatively with others to achieve guest satisfaction, (4) the ability to exercise mature judgment and (5) displays the initiative and attention to detail required to be an effective crew leader.
OTHER SKILLS, CHARACTERISTICS OR QUALIFICATIONS:
Must be customer focused and maintain a positive attitude at all times. Always maintain a presentable look and be willing to help customers or co-workers at any given time. Self motivated person who is able to remain focused even in extremely busy/stressful conditions; Must be able to be extremely detail oriented in work; Ability to multi-task and prioritize are essential.
PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; use hands to finger, handle or feel food and equipment; reach with hands and arms; talk or hear; and taste and smell. The employee is occasionally required to sit, climb or balance, stoop, kneel or crouch. The employee must frequently lift and/or move up to 25 pounds and occasionally lift, carry and/or move up to 50 pounds. Specific vision abilities required by this job include the ability to oversee service throughout the units/department (peripheral vision and depth perception.)
MUST HAVE RELIABLE TRANSPORTATION.
**Sign-on bonus is available to new employees only or to former employees who have been separated from the company for six (6) months or more.**
*Sign on Bonuses are paid in two installments at 21 days and 270 days of employment.