What are the responsibilities and job description for the Integration Architect position at Trantor?
Job Title
Salesforce Integration Architect (Service Cloud)
Job Summary
We are seeking a Salesforce Integration Architect with strong expertise in API-led integrations and Salesforce Service Cloud to design and implement scalable, enterprise-grade solutions.
This role is focused on architecting integrations between Salesforce and external systems, enabling seamless data flow and supporting high-volume customer service operations. The ideal candidate will have hands-on experience designing integration architectures, deep knowledge of Service Cloud, and proven experience operating in a Salesforce ecosystem.
Key Responsibilities
1. Integration Architecture (Core Focus)
- Design and own API-led integration architecture between Salesforce and enterprise systems
- Define and implement integration patterns using:
- REST / SOAP APIs
- Middleware (MuleSoft, Boomi, Informatica)
- Build real-time and batch integrations
- Define best practices for:
- Data flow
- Error handling and retries
- Performance and scalability
- Ensure secure and reliable data exchange across systems
2. Salesforce Service Cloud Architecture
- Lead architecture and implementation of Service Cloud solutions
- Design end-to-end case management workflows
- Implement and optimize:
- Omni-channel routing
- CTI integrations
- Knowledge base and support workflows
- Ensure Service Cloud supports enterprise-scale support operations
3. Salesforce CRM & Integration Alignment
- Ensure seamless data flow across Sales Cloud and Service Cloud
- Define data models and integration touchpoints
- Maintain data integrity, consistency, and governance
4. Solution Design & Stakeholder Engagement
- Translate business requirements into scalable technical architecture
- Lead architecture discussions and design sessions
- Act as a hands-on architect, not just an advisor
5. Delivery & Collaboration
- Work with developers, integration teams, and business stakeholders
- Drive delivery in Agile environments
- Ensure solutions are scalable, maintainable, and production-ready
Required Qualifications (Strict Must-Haves)
Integration & API Expertise
- Strong experience designing integration architecture (not just implementing APIs)
- Hands-on experience with:
- REST / SOAP APIs
- Integration patterns
- ETL / data pipelines
- Experience with middleware:
- MuleSoft / Boomi / Informatica or similar
Salesforce Expertise
- Strong hands-on experience with:
- Service Cloud (mandatory)
- Sales Cloud
- Deep understanding of:
- Case management workflows
- Customer service operations
- CRM data models
Architecture Experience
- Proven experience operating as an Architect or Solution Architect
- Ability to design end-to-end system architecture
Technical Skills
- Strong understanding of:
- Data integration and data architecture
- Proficiency in:
- SQL
- Programming/scripting (Python or similar) is a plus
Experience
- 8 years of experience
- Strong background in:
- Salesforce ecosystem
- Integration architecture
- Enterprise system design
Preferred Qualifications
- Experience with Financial Services Cloud (FSC)
- Experience in banking / financial services domain
- Salesforce certifications (Integration Architect / Application Architect)