What are the responsibilities and job description for the Customer Success Engineer position at Trantor?
Role Overview
The Customer Success Engineer will provide technical expertise in Next Generation Firewall (NGFW) technologies, ensuring customers and partners maximize the value of deployed solutions. The role involves close collaboration with Product and Engineering teams, driving product adoption, and enabling customers to achieve their security objectives efficiently.
Key Responsibilities
- Provide technical expertise on NGFW technologies
- Collaborate with Product and Engineering teams for integration and implementation
- Act as a customer advocate and influence product roadmap and adoption
- Drive product utilization through innovative use cases and feature adoption
- Ensure customers maximize ROI from deployed security solutions
- Partner with account teams to deliver high-touch customer engagement strategies
- Support technical account planning and product success plans
Required Skills & Experience
- Up to 1 year of experience in:
- Network Security Engineering
- Network Operations / Support
- Professional Services or similar roles
- Strong understanding of:
- Palo Alto Networks NGFW platforms (preferred)
- Enterprise networking (routers, switches, servers, wireless, monitoring tools)
- Operating Systems: Windows, Mac, Linux
- Certifications (Preferred):
- PCNSA / PCNSE
- CISSP
- CCNA / CCNP / CCIE
- Additional Competencies:
- Experience handling customer escalations and account management
- Project management exposure
- Ability to work in a matrixed, cross-functional environment
- Strong stakeholder communication skills
Education
- Bachelor’s or Master’s in:
- Computer Science
- Electrical Engineering
- Computer Engineering
- Or related technical field
- Equivalent military experience will also be considered
Languages
- English (Read, Write, Speak)
- Spanish (Read, Write, Speak)
Salary : $40