What are the responsibilities and job description for the Landlord-Tenant Services Program Coordinator - Rent Well position at Transition Projects and Careers?
POSITION DESCRIPTION
Position: Landlord-Tenant Services Program Coordinator
Supervisor: Landlord-Tenant Outreach Supervisor
Location: Mostly remote work, with occasional in-person required work at Mt. Scott Office (7916 SE Foster Rd. Portland, OR 97206) Candidates must reside within a reasonable commuting distance of the Portland metro area.
Schedule: Monday-Friday 9am-5pm
Wage: $29.00 hourly
Eligible for Language Differential
Classification: Non-Exempt, Union Represented, Full-Time
GENERAL RESPONSIBILITIES
The Program Coordinator is an essential, hands-on member of the Rent Well Program team. This role plays a key part in increasing departmental productivity and improving the efficiency and effectiveness of services provided to students, instructors, and community partners. The Program Coordinator works closely with other team members, instructors at partner agencies, and property managers to deliver timely and accurate day-to-day administrative support. This position is also provided with a strong foundation of program knowledge to ensure they can effectively share information with the public as requested.
SPECIFIC RESPONSIBILITIES
- Perform timely data entry and ongoing maintenance of the Rent Well graduate and instructor databases.
- Oversee quality assurance processes for the Rent Guarantee Program contract, including registering graduates, following up with property managers, reviewing and approving payouts, and reporting outcomes to funders.
- Manage the Program’s helpdesk ticket system by corresponding with inquiries, generating standard responses, and assigning tickets to appropriate team members.
- Provide coverage for the main phone line associated with the Rent Well Program.
- Process and ship incoming book orders, and coordinate supply purchases as needed.
- Assist with document review, proofing, and approval processes.
- Support the Rent Well graduate and instructor review and approval process as needed.
- Contribute to the review, editing, and development of curriculum and course materials, including website content, support materials, FAQ responses, and general promotional materials.
- Provide basic support to eCourse students when their primary point of contact is out of the office.
- Attend housing-related community and outreach meetings for case managers and participants.
- Assist with grant reporting requirements, creation, and data collection.
- Perform other duties as assigned.
PERFORMANCE REQUIREMENTS
Each Transition Projects employee must:
- Acquire First Aid/CPR/AED certification within 30 days of hire and be retested biannually thereafter throughout employment.
- Complete Bloodborne Pathogens and Narcan Training within 30 days of hire and be retested annually thereafter throughout employment.
- Demonstrate reliability by being present for work as scheduled, arriving and leaving on time and taking breaks in expected time frames.
- Interact effectively with individuals of different backgrounds, beliefs, and perspectives, treating each person with respect and dignity.
- Attend agency and program staff meetings.
PHYSICAL/MENTAL REQUIREMENTS
The physical and mental demands described here are representative of those that must be met by an employee, with or without accommodation, to successfully perform the essential functions of this job.
- Hearing and vision adequate for interaction with participants, interaction with staff and interaction with the general public.
- Hearing adequate for telephone work. Vision adequate for close work.
- Hand and finger dexterity adequate to operate standard office equipment.
- Ability to walk, bend, stand, sit, reach, stoop, pull, squat, kneel, climb stairs and ladders.
- Sitting at a desk completing paperwork and working on a computer for lengthy periods.
- Mobility to allow responsive traveling to agency buildings and other locations around the metro area.
- Ability to perform CPR and other emergency life-saving care with the assistance of teammates until emergency responders arrive.
- Ability to lift 50 pounds.
MINIMUM QUALIFICATIONS
The right individual for this position has a passion for helping others and a desire to work in an organization that serves people who are experiencing poverty and homelessness.
- A Bachelor’s Degree in a related field, OR two years of relevant work experience in areas such as social services, administration, communications, media, or marketing, is required.
- Proven ability to build and maintain effective partnerships with agencies, property managers, participants, and case managers.
- Knowledge of Landlord-Tenant laws, fair housing regulations, and housing barriers.
- Up-to-date familiarity with community resources and services available to assist individuals experiencing homelessness.
- Understanding of domestic violence and sexual assault issues and related resources.
- Strong organizational skills with the ability to manage multiple tasks, work independently, and develop program procedures and documentation systems.
- Excellent communication skills, both oral and written.
- Proficient computer skills, including Excel, Word, databases, email, Internet, and calendar tools; experience with graphic design programs strongly preferred.
- Ability to operate standard office equipment such as copiers and fax machines.
- Capacity to prepare accurate statistical and narrative reports.
- Functional home office setup for remote work (desk, chair, and reliable internet).
- Bilingual English/Spanish preferred.
Transition Projects, Inc. is an equal opportunity employer and does not discriminate on the basis of race, color, religion, age, gender, sexual orientation, ancestry, national origin, citizenship, marital status, familial status, physical or mental disability, veteran status, genetic information, source of income, union participation or activities, or any other status legally protected by applicable local, state or federal law.
Disclaimer
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
Salary : $29