Program Coordinator - Mobile Team

Program Coordinator – Mobile Team

Summary:

Serve as the key communication hub and support specialist on the dynamic Mobile Health Team. This role is essential in maintaining the daily operation of the team by ensuring accurate data entry, facilitating communication and assisting Program Supervisors in monitoring team productivity. This position functions both onsite and in the community to meet the needs of the team and client population.

Essential Job Responsibilities:

• Enter deadline-sensitive data into computer information systems in a timely manner for program needs.  Perform all related self-check, error-correction, and date information functions according to timelines.
• Open POE’s, process intake paperwork and set up financials, assist clients with Financial Aid Application
• Works in multiple partner applications to support day-to-day team functions including Point Click Care, SPARs, HMIS and Provider One
• Maintain office supplies, complete purchase orders and track inventory.
• Answer incoming program calls, take and distribute messages. Assist broad communication within the team, agency and community partners.
• Provide and maintain reports to track Mobile staff and program required paperwork.
• Maintain necessary computer and hard copy files.
• Communicate any site maintenance needs to the Facilities Coordinator.
• Maintain agency and departmental forms.
• Manage staff schedules and templates in EHR; Schedule appointments for Providers and Clinicians when applicable.
• Record meeting minutes and post to team.
• Perform monthly program audits.
• Work closely with Program Managers to ensure program is supported.
• Complete De-escalation Training.

Non-essential Job Functions:

• Attend staff and planning meetings as scheduled.
• Maintain communication and cooperative working relationships within the agency.
• Active driver’s license and current insurance required.
• Other duties as assigned by Supervisor.

Education, Licensing and Experience:

Competencies, Knowledge, Skills and Abilities:

• Good communication and interpersonal skills, basic knowledge of chronic mental illness, customer service, maintaining and building therapeutic relationships.  Assessment skills, multi-tasking, making decisions, problem solving, intermediate computer literate, and good time management skills.  Flexible and open to change.