Customer Service Representative

Transit Team, Inc. Lead Customer Service Representative Transit Team is a provider of paratransit transportation services in the Twin Cities metro area.  As a Customer Service Representative, you will be the voice of our company in every interaction with our clients.  The Metro Mobility service is designed to serve certified Metro Mobility riders in the Twin Cities metro area.   Key Responsibilities Answer and manage 100 inbound calls daily in a professional and courteous manner. Schedule and confirm reservations for Metro Mobility clients. Learn and utilize our CRM software to process requests and maintain accurate records. Collaborate with team members to ensure smooth operations. Provide clear and empathetic communication to clients, ensuring a positive experience. Hiring for the following shifts: Thursday - Sunday: 6:00AM - 5:00PM Pay: $18.25/hr Qualifications: Clean criminal record Good communication and computer skills Prior customer service skills a plus Familiarity with the Twin Cities metro area We Offer: Paid Training PTO Medical, dental, vision and life insurance 401k with up to a 5% company match Employee Assistance Program Employee Discounts Earned wage access available with Tapcheck Career growth opportunities Beacon Mobility is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Beacon Mobility makes hiring decisions based solely on qualifications, merit, and business needs at the time. Transit Team is the largest paratransit provider in the state of Minnesota. For more than 65 years, we have led the region in providing safe, reliable and exceptional service to the elderly and people with disabilities all across the Twin Cities metropolitan area. It is truly a privilege to provide independence to the passengers we consider family. Beacon Mobility is a family of transportation companies committed to serving the diverse needs of our customers. Experienced, compassionate, and dedicated, we take pride in our ability to create customized, mobility-based solutions that empower people to get where they need to go. Our purpose is simple – MOBILITY WITHOUT LIMITS: Transporting people to live, learn, and achieve. We are dedicated to providing those we serve with the opportunities, resources, and support to confidently move ahead. We support safe, compassionate, and inclusive environments that provide our communities with the mobility solutions they need to flourish and succeed. Backed by nearly 100 years of experience, Beacon Mobility operations can be found in 22 states, our 15,000 employees providing Paratransit, School Bus, Special Education, Non-Emergency Medical, and Alternative Student Transportation to special populations in more than 1,500 communities. By applying to a job posting at Beacon Mobility, candidates agree to receive SMS messages from Beacon Mobility regarding the job application, interview scheduling, and related updates. Message frequency may vary. Msg & data rates may apply.

Salary : $18