What are the responsibilities and job description for the Assistant Operations Manager position at Training Wheels ABA?
Company Description
Training Wheels ABA is dedicated to empowering children with Autism Spectrum Disorder (ASD) by applying therapeutic principles and teaching methods rooted in the science of Applied Behavior Analysis (ABA). Our organization is committed to creating meaningful progress in the lives of children and their families through evidence-based care. We strive to foster a nurturing environment where skills are developed and independence is promoted. Our mission is to ensure every child reaches their fullest potential.
Role Description
At Training Wheels ABA, our Assistant Operations Manager (AOM) plays a key role in driving clinic-level excellence through operational leadership and strategic support. This position is designed for individuals with advanced experience in operations management who are ready to take on greater responsibility, oversee multiple operational priorities, and serve as a right-hand partner to the Clinic Operations Manager and regional leadership.
The AOM ensures other day-to-day operations, maintains compliance standards, and supports a culture of teamwork, accountability, and positivity. They are pivotal in helping our centers deliver the highest quality of care to our clients and families.
Qualifications
- Minimum 1 years of experience in ABA operations or related healthcare/education operations.
- Proven ability to manage complex administrative processes and lead others effectively.
- Strong organizational, communication, and problem-solving skills.
- High level of professionalism, integrity, and discretion.
- Proficiency in Google Workspace, Excel/Sheets, and project management tools.
Key Responsibilities
Operational Oversight & Support
- Partner with the Operations Manager to oversee all administrative, scheduling, and staffing workflows across the clinic.
- Lead process improvement initiatives that increase efficiency, reduce administrative errors, and improve staff experience.
- Monitor daily center operations, ensuring adherence to company policies, scheduling standards, and compliance requirements.
- Manage attendance trackers, SOAP note submissions, and client documentation to maintain audit readiness.
- Support new hire onboarding and training, ensuring consistent understanding of operational policies and expectations.
- Serve as a point of contact for staff call-outs and coverage coordination, escalating to leadership as appropriate.
Leadership and Collaboration
- Represent the clinic in cross-departmental meetings and operational initiatives.
- Collaborate closely with Clinical Leadership and Operations to identify challenges, propose solutions, and streamline communication.
- Contribute to a positive, solution-focused culture where collaboration and respect guide daily work.
Administrative Excellence
- Manage inventory and supply orders, balancing cost, need, and efficiency.
- Review and verify attendance, billing documentation, and administrative reports for accuracy.
- Track and ensure timely completion of center-specific projects and initiatives.
- Support communication and engagement through monthly internal updates, team meetings, and community engagement posts.