What are the responsibilities and job description for the House Attendant position at Trailborn Mendocino?
ABOUT OUR ROLE
The House Attendant creates a memorable guest experience by ensuring the facilities are safe, well maintained, upkept, and by creating a welcoming atmosphere for all.
ESSENTIAL
FUNCTIONS
- Constantly monitor and maintain cleanliness of recreation areas throughout entire resort..
- Be knowledgeable about daily hotel operations, logbooks, and communication channels to be up to date with all changes, new procedures and/or contributions to events.
- Obtain daily briefings about events to effectively deal with all foreseen situations.
- Maintain cleanliness and organization of all public areas and back of the house closets.
- Transport linens and other supplies as requested to and from housekeeping teams.
- Inspect and report the condition of all furniture for tears, rips, and stains.
- Dust pictures, frames, mirrors, fire extinguisher boxes, exit signs, and air vents.
- Clean windows and doors.
- Inspect the condition of planters and plants to remove debris and water.
- Remove stains, scuff marks from hallways and baseboards.
- Empty trash and recycling containers.
- Use designated chemicals, supplies, and equipment to clean various floor surfaces. Remove debris from elevator tracks.
- Sweep and dust entrance.
- Ensure security of the hotel property.
- Clean and maintain outdoor public areas, remove soiled towels from spa area and replenish with new. Replenish firewood in designated areas.
- Clean and maintain public restroom areas.
- Use proper equipment, wear appropriate personal protective clothing (PPE) and employ the correct lifting procedures, as necessary to avoid injury.
- Exhibit a friendly, helpful, learning, and courteous manner when dealing with guests and fellow employees.
QUALIFICATIONS
Minimum Qualifications:
- Professional verbal communication skills.
- Flexibility to work mornings and evenings, weekdays and weekends, and holidays.
- Problem solving skills with the ability to navigate complex situations, address guest complaints and find solutions promptly.
- Customer Oriented Attitude exhibiting a friendly, professional demeanor, focused on creating a welcoming atmosphere to the entire work environment.
- Knowledgeable, having a quest to learn, be well-informed about the area, services, events, pricing, and promotional offerings.
Basic Competencies:
- High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
- Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
- Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
PHYSICAL
REQUIREMENTS
- Must be able to remain upright continuously on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
- Requires manual dexterity, grasping, writing, standing, sitting, walking, repetitive motions, bending, and climbing.
- Must be able to ascend to 12 feet in height on a ladder.
- Must be able to position oneself appropriately to efficiently make beds, carry trash, vacuum, sweep, dust and be able to assist guests with luggage and set up event rooms.
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Eligible
Dental (with company contribution)
Eligible
Vision (with company contribution)
Eligible
Paid Time Off
Eligible
401(k) (with company match)
Eligible
Eligible
Sick Time
Eligible
Eligible
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$20.00/hour
JOB STATUS
Full Time
FLSA
Non-Exempt
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Salary : $20