What are the responsibilities and job description for the Guest Services Agent position at Trailborn Mendocino?
ABOUT OUR ROLE
We are seeking a highly motivated and customer-oriented Guest Services Agent to join our team. As a Guest Services Agent, you will be responsible for providing exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable. You will be the first point of contact for guests, handling their inquiries, requests, and complaints with professionalism and efficiency. Your main goal will be to create a positive and memorable experience for our guests, leaving them with a desire to return to our resort in the future.
ABOUT OUR VALUES
We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable.
ESSENTIAL
FUNCTIONS
- Greet guests upon arrival and check them in, ensuring all necessary information is obtained and recorded accurately
- Answer guest inquiries and provide information about resort facilities, services, and local attractions
- Handle guest complaints and resolve issues in a timely and satisfactory manner
- Assist guests with luggage, transportation, and other requests as needed
- Maintain a clean and organized front desk area and lobby
- All other duties as assigned
QUALIFICATIONS
Minimum Qualifications:
- Excellent communication and interpersonal skills
- Ability to work flexible hours, including weekends and holidays
- Proficient in Microsoft Office and basic computer skills
Preferred Qualifications:
- Previous experience in customer service or hospitality role
- Fluent in a second language, preferably Spanish
- Familiarity with hotel reservation systems
Basic Competencies:
- High level of professionalism, able to follow instructions with follow-up, respect, and integrity.
- Understand oral and written communications, follow detailed directions, and provide clear instructions/directions.
- Basic skills such as: attention to detail skills, reasoning skills and multi-tasking and prioritization skills.
PHYSICAL
REQUIREMENTS
- Must be able to remain upright and able to continuously move on a firm surface for an 8–10-hour shift.
- Must be able to move at least 20 pounds up to 5 feet high without another person's aid.
- Must be able to assist guests with luggage and set up event rooms
ABOUT OUR
BENEFITS
Company Benefits and Perks
Full Time
Part Time
Seasonal
Medical (with company contribution)
Eligible
Dental (with company contribution)
Eligible
Vision (with company contribution)
Eligible
Paid Time Off
Eligible
401(k) (with company match)
Eligible
Eligible
Sick Time
Eligible
Eligible
Employee Dining Discounts
Eligible
Eligible
Eligible
Employee Marketplace Discounts
Eligible
Eligible
Eligible
SCHEDULE
Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays.
PAY RATE
$20.00/Hour
JOB STATUS
Regular Full Time
FLSA
Non-Exempt
EQUAL EMPLOYMENT OPPORTUNITY
Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws.
If you require assistance or an accommodation due to a disability, please inform us during your application process.
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made.
Salary : $20