What are the responsibilities and job description for the Shuttle Driver position at Trailborn Hotel Management LLC?
Position Summary
The Hotel Shuttle Driver is responsible for safely transporting hotel guests to and from designated locations, such as airports, local attractions, business centers, and other nearby destinations. This role focuses on providing excellent customer service, maintaining vehicle cleanliness, and ensuring a reliable and pleasant transportation experience for all guests.
Key Responsibilities
Guest Transportation
Safely operate the hotel’s shuttle vehicle along assigned routes and schedules.
Provide pick-up and drop-off services for guests at airports and downtown attractions.
Assist guests with luggage and ensure proper loading/unloading.
Customer Service
Greet all guests in a friendly and professional manner.
Answer questions about hotel services, local attractions, and travel information.
Provide exceptional hospitality and resolve guest concerns promptly or escalate as needed.
Safety & Compliance
Follow all traffic laws, hotel policies, and DOT regulations.
Conduct pre-trip and post-trip inspections of the shuttle vehicle.
Report maintenance issues, accidents, or incidents immediately to management.
Vehicle Maintenance
Keep the shuttle clean, fueled, and in good working condition.
Complete mileage logs and transportation records as required.
Coordination & Communication
Coordinate with the front desk or transportation manager regarding guest pick-ups, delays, or schedule changes.
Maintain clear communication via phone or radio while adhering to safety protocols.
Qualifications
Valid driver’s license with a clean driving record.
Previous shuttle driving, commercial driving, or hospitality experience preferred.
Ability to lift and carry luggage (usually 30–50 lbs).
Strong customer service and communication skills.
Knowledge of the local area is a plus.
Ability to work flexible hours, including evenings, weekends, and holidays.
Work Environment
Frequent driving in varying weather and traffic conditions.
Regular interaction with hotel guests and staff.
May involve early morning, late-night, or split shifts depending on hotel needs.