Resort Manager

Position Summary

The Resort Manager oversees the daily operations of the resort to ensure exceptional guest experiences, operational efficiency, financial performance, and team engagement. This role provides leadership across departments including front office, housekeeping, engineering, and guest services while fostering a culture of hospitality, accountability, and excellence.

The Resort Manager serves as a key leader of the property, ensuring brand standards, service expectations, and operational goals are consistently achieved.

Essential Duties and Responsibilities

Leadership & Operations

• Oversee day-to-day resort operations across all departments.
• Lead, coach, and develop department managers and team members.
• Ensure exceptional guest service standards are maintained throughout the property.
• Monitor operational efficiency and implement improvements when needed.
• Conduct regular property walks to ensure cleanliness, safety, and presentation standards.
• Support opening, closing, and seasonal operational transitions as needed.

Guest Experience

• Create and maintain a positive and memorable guest experience.
• Address guest concerns and resolve escalated service issues promptly and professionally.
• Ensure guest feedback is reviewed and acted upon to improve service quality.
• Promote a culture of hospitality, responsiveness, and proactive service recovery.

Financial Management

• Assist in developing and managing departmental budgets and forecasts.
• Monitor labor costs, productivity, and operational expenses.
• Analyze financial reports and identify opportunities to improve profitability.
• Support revenue-driving initiatives and cost-control strategies.

Team Member Relations

• Foster a positive, inclusive, and high-performing workplace culture.
• Ensure compliance with company policies, procedures, and employment practices.
• Participate in recruitment, onboarding, training, and performance management.
• Support employee engagement, recognition, and retention initiatives.

Safety & Compliance

• Ensure compliance with all federal, state, and local regulations.
• Maintain workplace safety standards and emergency procedures.
• Ensure the resort operates in compliance with health, sanitation, and licensing requirements.
• Partner with Human Resources and department leaders on workplace investigations and corrective actions when necessary.

Strategic Planning

• Assist in achieving annual operational and financial goals.
• Support resort initiatives, renovations, and special projects.
• Collaborate with executive leadership to enhance resort performance and guest satisfaction.
• Identify opportunities for innovation, efficiency, and service enhancement.

Qualifications

• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred.
• Minimum 5–7 years of hospitality leadership experience, preferably with Marriott in a resort or luxury hotel environment.
• Strong leadership, communication, and problem-solving skills.
• Experience managing multiple operational departments.
• Knowledge of budgeting, labor management, and financial reporting.
• Ability to work flexible schedules including evenings, weekends, and holidays.
• Proficiency in hotel property management systems and Microsoft Office programs.

Preferred Skills

• Strong guest service and conflict resolution abilities.
• Ability to lead teams in fast-paced and remote resort environments.
• High attention to detail and operational standards.
• Ability to motivate, mentor, and develop leaders.
• Excellent organizational and time-management skills.
• Experience with seasonal or destination resort operations preferred.

Physical Requirements

• Ability to stand and walk for extended periods.
• Ability to lift up to 25 pounds occasionally.
• Ability to work indoors and outdoors in varying weather conditions.
• Ability to respond to operational emergencies when needed.

Core Competencies

• Leadership & Team Development
• Guest Experience Excellence
• Operational Awareness
• Financial Acumen
• Communication & Collaboration
• Problem Solving & Decision Making
• Adaptability & Positivity
• Accountability & Integrity