ABOUT OUR ROLE | As a customer-focused Server, you will take food and beverage orders from guests, serve items, maintain guest satisfaction, take payments and respond to complaints and/or concerns of guests. |
ABOUT OUR VALUES | We believe in guiding the adventure, saying yes to possibilities, and working together as one team. With excellence at our core and a touch of magic in every detail, we create experiences that are authentic, elevated, and unforgettable. |
ESSENTIAL FUNCTIONS | - Maintain thorough knowledge of the menu, ingredients, alcoholic and non-alcoholic beverage offerings, correct glassware, and garnishes.
- Greet, welcome, and acknowledge all guests in accordance with company standards.
- Set tables according to service standards and maintain cleanliness of work areas, china, glassware, and equipment throughout the shift.
- Serve food and alcoholic beverages to guests, answer menu and beverage questions, and process orders in the POS system promptly.
- Communicate special requests, allergies, and dietary needs to the kitchen accurately.
- Check in with guests during service to ensure satisfaction; anticipate and address service needs.
- Accurately present checks, process payments, and thank guests with genuine appreciation.
- Maintain knowledge and proper use of equipment, including cleaning procedures; operate equipment only as intended.
- Communicate with the kitchen on menu questions, product availability, wait times, and order changes.
- Assist team members by running food, bussing tables, and restocking when possible.
- Complete closing duties, including restocking items and securing service areas.
- Maintain a clean, professional uniform and appearance at all times.
- Support the team by developing positive relationships and working toward common goals.
- Adhere to quality, safety, and service standards at all times.
- Perform other reasonable duties as assigned by supervisors.
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QUALIFICATIONS |
Required
- Meets minimum legal age to serve alcoholic beverages.
- Ability to work quickly and efficiently in a fast-paced environment while maintaining attentive, friendly, and high-quality guest service.
- TIPS certification (or ability to obtain within 90 days of hire).
- Strong attention to detail, commitment to quality, and ability to follow directions thoroughly.
- Excellent communication skills in English (verbal, non-verbal, and written).
- Ability to perform basic arithmetic and handle POS transactions accurately.
- Professional demeanor with a positive attitude and strong work ethic.
- Ability to remain calm, prioritize tasks, and solve problems effectively in a fast-paced environment.
- Ability to maintain confidentiality of guest and company information.
Preferred - Previous experience as a restaurant or banquet server in a high-volume setting.
- Knowledge of basic cocktails, wine varietals, and beverage service standards.
- Strong teamwork skills and ability to work with minimal supervision.
- Well-organized and able to multitask while staying focused.
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PHYSICAL REQUIREMENTS | - Stand, walk, and move quickly for extended periods (up to 8–10 hours per shift).
- Lift, carry, and transport up to 30 lbs. (trays, bus tubs, beverage cases).
- Frequent bending, stooping, reaching, and carrying service items.
- Manual dexterity to handle glassware, flatware, and POS equipment.
- Ability to work in a fast-paced environment while maintaining attention to detail.
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ABOUT OUR BENEFITS | Company Benefits and Perks | Full Time | Part Time | Seasonal | Medical (with company contribution) | Eligible | - | - | Dental (with company contribution) | Eligible | - | - | Vision (with company contribution) | Eligible | - | - | Paid Time Off | Eligible | - | - | 401(k) (with company match) | Eligible | Eligible | - | Sick Time | Eligible | Eligible | - | Employee Dining Discounts | Eligible | Eligible | Eligible | Employee Marketplace Discounts | Eligible | Eligible | Eligible |
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SCHEDULE | Hospitality demands a flexible schedule that may require extended hours as the business requires coverage including seasonality– on any day at any hour, including evenings, weekends, and holidays. |
PAY RATE | $10.00 tips |
JOB STATUS | Regular, Seasonal, Full-Time or Part Time |
FLSA | Non-Exempt |
EQUAL EMPLOYMENT OPPORTUNITY | Trailborn is an Equal Opportunity Employer. We celebrate diversity and are committed to fostering an inclusive and supportive workplace for all employees. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, genetic information, or any other protected status under applicable federal, state, or local laws. If you require assistance or an accommodation due to a disability, please inform us during your application process. |
The specific statements shown in each section of this Job Description are not intended to be all-inclusive. They represent typical elements and criteria considered necessary to perform the job successfully. The job’s responsibilities/tasks may be modified and/or expanded over time without prior notice. The Company will try to give as much notice as practical when changes are made. |
