Guest Services Representative

Trail Drive Management Corporation Properties:

Trail Drive Management Corp. (TDMC) is a not-for-profit venue management company in Fort Worth, Texas. TDMC manages all aspects of venue management, including but not limited to event booking, event management, marketing, IT, technical services, food & beverage, parking, security, housekeeping, changeover, maintenance, and more. TDMC manages several venues in Fort Worth, TX.

Job Summary:

Trail Drive Management Corp (TDMC) is looking for a part-time Guest Services Representative. A Guest Services Representative will serve in a multitude of functions, including usher, ticket taker, elevator/escalator attendant, ADA attendant, Guest Services Office personnel, as well as Premium Service Representative personnel

Essential Job Functions:

• May need to physically assist ambulatory, infirm, or disabled fans to evacuate the seating bowl or concourses during an emergency.
• Assist with the distribution of promotional items to guests.
• Remain attentive to the needs and demeanor of guests using a positive, proactive approach to problem-solving.
• Ensure fan compliance with Dickies Arena policies and procedures.
• May need to operate elevators or escalators for guest safety and proper crowd movements between levels.
• Develop a working knowledge of Dickies Arena.
• Provide wheelchair escorts for guests as requested.
• Adhere to Trail Drive Management Corporation (TDMC) Policies and Procedures.
• Act as a role model within and outside Dickies Arena.
• Performs other duties as assigned.

Qualifications:

• Must be a minimum of 16 years of age.
• High School diploma or equivalent.
• Ability to climb up and down stairs at varying inclines.
• Previous experience in a Guest Services role in a Sports or Entertainment Venue.
• Strong customer service skills. Will maintain a positive attitude under pressure.
• Outgoing, attentive, and communicates professionally. Will collaborate effectively with others to produce results.
• Ability to handle large crowds while always remaining friendly and professional.
• Experience doing customer service work is preferred, and so is the use of a hand-held scanning device.
• Ability to work the entire event, including pre- and post-event activities as needed.
• Ability to work a flexible schedule including – nights, weekends, and holidays.
• Able to communicate effectively with management, guests, and team members.
• Ability to handle multiple tasks in a fast-paced, high-energy environment.

Working Conditions:

• Employees will work in an environment with fluctuating temperatures.
• Employees must have the ability to lift, push, and pull up to 50 lbs.
• Employees will regularly spend their shift standing/walking, traveling stairs, with limited to no sitting.
• Employees will be exposed to high noise levels and/or fluctuating lights in event settings.
• Employees must have the ability to reach, lift, and bend to perform job duties throughout the shift.

Other Duties:

• During the Fort Worth Stock Show and Rodeo (Mid-January through early February), there will be opportunities for significant consecutive-day shifts ranging from 8 am – 8 pm
• This job description is not designed to contain a comprehensive listing of activities, duties, or responsibilities that are required. Duties, responsibilities, and activities may change at any time with or without notice.

Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.