Customer Service Agent

Description

Tradewind Aviation is a leading Part 135 commuter and on-demand private charter operator with operational bases at the Waterbury/Oxford, CT (OXC), Westchester, NY (HPN), Stuart, FL (SUA) and San Juan, PR (SJU) airports. Founded by aviation enthusiasts in 2001 on the premise that all flights deserve the highest quality aircraft, crew, and service, Tradewind provides personal air travel—both private and scheduled service—throughout North America and the Caribbean.

For more details visit www.flytradewind.com

About The Candidate / Role

Tradewind Aviation is looking for a full-time Customer Service Agent (Level 1) to be based in San Juan, PR. The ideal candidate will provide the highest level of Customer Service to our passengers and internal customers, resulting in maximum customer satisfaction. A friendly and positive attitude added to the right disposition is always required. Maintain a high level of quality work accompanied by following company standards. Must be flexible with work schedule and able to work weekends and holidays.

Responsibilities

• This is a cross-trained position where you will be working on the ramp servicing aircraft and or assigned to work at the counter assisting passengers.
• Greet and assist all customers in a friendly and courteous manner.
• Provide ticketing assistance, including issuing boarding passes and updating passenger reservations, check baggage, provide flight arrival and departure information and answer general inquiries.
• Assist unaccompanied minors and passengers with special needs, resolve customer complaints and perform other duties as assigned.
• Load and unload aircraft; transfer luggage to other gates, other airlines and to passengers.
• Responsible for always maintaining safety and security of the ramp.
• Marshal aircraft on the ramp (includes directing, assisting, and parking all arriving and departing aircraft).
• Observe safe ground handling procedures and maintenance of ground service equipment, including the performance of equipment checks.
• Comply with all safety procedures and airline policies.
• Provide clear and well-articulated communication to passengers, agents, flight crews and vendors.
• Assist with airport station cleaning of work areas.
• GOM procedures must always be followed.
• Other duties as assigned by supervisor and manager.
  
  

Requirements

• High School Graduate required
• 1 years’ work experience in customer service agent capacity, with general job knowledge
• Able to fluently read, write, speak and understand English and Spanish
• Able to work routable shifts, schedules and able to work during weekends and holidays
• Able to successfully complete a background investigation, including FBI fingerprints and criminal history
• Be a US citizen or with legal permission to reside and work in the US or its territories
• Must have a valid In-State Driver’s License
• Able to proficiently use a computer
• Self-motivated and a team player
  
  

Physical Requirements

• Prolonged periods of sitting at a desk and working on a computer
• Must be able to stand for long periods of time.
• Must be comfortable working in all types of weather.
• Must be able to lift 60 lbs. at times
• Must be able to push, pull, and climb when needed
  
  

Benefits

• Competitive salary
• Medical, Dental, Vision, FSA/DCA and 401(k) plan.
• Paid vacation and sick days
• Paid Parental Leave
• Fun, dynamic team with opportunities for rapid advancement
• Travel benefits on various US and International airlines