Sales Engineer

Description

Ready to make an impact? Join a stable and growing organization where your career can flourish! If you're excited about new opportunities, keep reading!

At Trace-A-Matic, our people are our greatest assets! We offer a friendly, clean, and safe work environment where everyone can thrive. Our mission is to achieve excellence in complex precision machined components and ensure customer satisfaction. Plus, we have a fantastic Gainsharing program: when the company profits, we share 50% with our employees, paid out quarterly!

Trace-A-Matic offers:

• 10 Paid Holidays
• Service-Based PTO
• Gainsharing
• Exciting, fast-paced environment
• On-site Fitness Center & Medical Clinic
• Weekly Pay
• Performance Merit Raises
• Climate Controlled Environment
• Free Employee Coffee

Position Overview:

The Account Manager will be responsible for managing key customer relationships, identifying growth opportunities, and ensuring customer satisfaction throughout the project lifecycle. The Account Manager requires an understanding of precision machining processes, particularly in industries with high regulatory and quality requirements.

Essential Duties and Responsibilities:          

• Client Relationship Management: Build and maintain strong relationships with existing clients in the above-mentioned industries. Serve as the primary point of contact for all customer needs, ensuring that their requirements are met.
• New Business Development: Identify and pursue new business opportunities within the industry, expanding the company's client base by targeting new markets and customers.
• Project Coordination: Collaborate with internal teams, including engineering, production, and quality control, to ensure customer specifications and deadlines are met. Act as the liaison between customers and internal departments to ensure smooth project execution.
• Contract Negotiation: Negotiate contracts and agreements with clients, ensuring terms are favorable to both parties while maintaining a strong focus on profitability and long-term partnerships.
• Sales & Revenue Growth: Develop and implement strategies to meet and exceed sales targets. Track and analyze key sales metrics, reporting progress and forecasts to senior management.
• Industry Expertise: Stay informed about industry trends, technological advancements, and regulatory changes affecting targeted industries. Apply this knowledge to anticipate customer needs and offer innovative solutions.
• Customer Support: Resolve any issues or concerns raised by customers in a timely and effective manner. Ensure consistent communication and follow-up throughout the entire project lifecycle.
• Travel: Willingness to travel as required to meet with clients, attend industry events, and support business development efforts.

Requirements

Skills and Competencies:

• Communication: Can communicate and present the manufacturing process associated with complex, precision machined components.
• Negotiation: Ability to negotiate price within TAM’s established guidelines.
• Problem-Solving: Analyze client data, reports, and market insights to make informed decisions. Solve complex issues and propose solutions that align with client goals.  Develop long-term strategies to grow client accounts and ensure retention.
• Time Management: Manage multiple accounts and projects simultaneously. Identify high-priority tasks and allocate time effectively.  Track deadlines, deliverables, and ensure timely completion of tasks.
• Team Collaboration: Work closely with customer service, engineering, and other departments to ensure client satisfaction.
• Forecasting: Ability to create a forecast utilizing knowledge of accounts and existing backlogs.
• Budgeting: Can manage company expenses within guidelines.
• Organized: Ability to stay organized while managing multiple complex projects and customers.

Qualifications:  (Minimum & Preferred):

• Bachelor’s degree in engineering, manufacturing, business, or related field is preferred
• 5 years of account management or sales experience in precision machining or a related industry, with a focus on aerospace, defense or medical applications.  

Technology/Equipment:

• Strong understanding of machining processes, equipment, materials, and complex part manufacturing. Familiarity with industry-specific requirements such as AS9100 (aerospace), ITAR (defense), and FDA (medical devices) regulations.
• Ability to utilize the Microsoft suite of products including but not limited to Excel, Outlook, and Word
• Prior experience with a CRM system such as Salesforce, Microsoft Dynamics, or Zoho is a plus
• Ability to read prints and specifications