What are the responsibilities and job description for the Guest Services Representative position at TownePlace Suites Marriot Hotel?
Job Overview
We are seeking a dedicated and friendly Guest Service Agent to join our team. This role is pivotal in ensuring that guests have a memorable and pleasant experience during their stay. The ideal candidate will possess strong customer service skills, a passion for hospitality, and the ability to manage front desk operations efficiently.
Responsibilities
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes, ensuring accuracy in guest information.
- Handle guest inquiries, requests, and complaints promptly and professionally.
- Maintain knowledge of hotel services, amenities, and local attractions to assist guests effectively.
- Operate phone systems to answer calls, take reservations, and provide information.
- Conduct night audits as required, ensuring all financial transactions are accurate.
- Collaborate with housekeeping and maintenance teams to ensure guest satisfaction.
- Assist in managing front desk operations during peak hours to maintain efficiency.
Skills
- Strong background in hospitality management or hotel operations is preferred.
- Proficient in phone systems with excellent phone etiquette.
- Bilingual abilities are a plus, enhancing communication with diverse guests.
- Previous experience in customer service or guest services within the hotel industry is highly valued.
- Familiarity with night audit procedures is beneficial but not mandatory.
- Exceptional interpersonal skills with the ability to remain calm under pressure.
- Detail-oriented with strong organizational skills to manage multiple tasks effectively.
Join our team as a Guest Service Agent and contribute to creating exceptional experiences for our guests!
Job Type: Part-time
Pay: From $12.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Work Location: In person
Salary : $12