What are the responsibilities and job description for the Front Desk Clerk position at TownePlace Suites Marriot Hotel?
Responsibilities:
- Greet and welcome guests upon arrival
- Check-in and check-out guests using the hotel's reservation system
- Provide information about hotel amenities, local attractions, and dining options
- Handle guest inquiries, requests, and complaints in a professional and timely manner
- Answer phone calls and direct them to the appropriate department or staff member
- Assist with reservations and ensure accurate billing for guest stays
- Maintain a clean and organized front desk area
Experience:
- Previous experience in a customer service role is preferred
- Familiarity with hotel operations and reservation systems is a plus
- Excellent communication and interpersonal skills
- Strong problem-solving abilities
- Ability to multitask and prioritize tasks effectively
As a Front Desk Agent, you will be the first point of contact for our guests, providing exceptional customer service and ensuring their stay is comfortable and enjoyable. Your friendly demeanor, attention to detail, and ability to handle various tasks simultaneously will contribute to the overall success of our hotel. Join our team today and be part of creating memorable experiences for our guests.
Job Type: Part-time
Pay: From $13.73 per hour
Benefits:
- Flexible schedule
- Free parking
Work Location: In person
Salary : $14