Housekeeper

SUMMARY:

Responsible for thoroughly cleaning suites, replenishing guest amenities, linens, and other

articles in suites in accordance with extended stay standards, cleaning and stocking Suite

Attendant carts and linen/supply rooms.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Provide exceptional customer service to all hotel guests, making their stay as

comfortable and accommodating as possible while achieving team and Brand goals.

• Perform quality assurance (QA) requirements for department.
• Rotate linen changing in accordance with extended stay schedule.
• Thoroughly clean assigned rooms, i.e., sweep, mop, vacuum, dust, clean commode,

clean mirrors and windows, change linens, make beds, clean iron caddy and empty

water from iron.

• Perform other general cleaning, i.e., vanity areas, coffee makers, etc.
• Maintain kitchen suite in accordance with extended stay standards.
• Check shower curtain for mildew, scum, and clean accordingly.
• Properly replace linen and guest amenities as needed.
• Clean and stock Suite Attendant carts and maintain in a presentable manner.
• Check for missing and/or damaged furniture, equipment, etc. and report it to the

Head Housekeeper. Fill out and turn in work order to Head Housekeeper.

• Properly label lost and found articles and turn them in.
• Report maintenance problems in guest rooms immediately.
• Responsible for proper administration of key control for issued keys or keys left by

guests in the suite.

• Maintain security for guests and property by keeping room doors locked at all times.
• Work in laundry area as necessary.
• Remain highly visible and be readily available for guests at all times.
• Take initiative to offer assistance or answer questions throughout the hotel.
• Willingness and ability to train new associates.
• Complete maintenance work orders and deliver to the supervisor in a timely manner.
• Thoroughly understand and implement the Brand service culture.
• Perform all shift checklist responsibilities.
• Support team members to ensure the team’s entire workload is completed daily.
• May be asked to operate a motor vehicle in the course of running errands for the
• hotel.
• Perform other duties as required.
• SUPERVISORY RESPONSIBILITIES:
• None
• QUALIFICATION REQUIREMENTS:
• To perform this job successfully, an individual must be able to perform each duty
• satisfactorily. The requirements listed below are representative of the knowledge, skill,
• and/or ability required. Reasonable accommodations may be made to enable individuals
• with disabilities to perform the job functions.
• Education and/or Experience:
• High School diploma or GED preferred.
• No previous required, but preferred.
• Knowledge, Skills and Abilities:
• Ability to maintain confidentiality of business and financial matters and information
• related to the property, owner(s), partners, guests, associates, etc.
• Good interpersonal skills. Ability to work in a courteous, tactful and patient manner
• with other associates, management, guests, vendors, suppliers, and other members of
• the general public conducting business with the property.
• Ability to communicate effectively.
• Ability to work in a fast-pace, high-energy and demanding work environment.
• Basic knowledge of hotel operations or ability to learn quickly.
• Ability to work as a team player with all levels of associates.
• Dedicated, hard-working, self-motivated.
• Practice safety standards at all times.
• Skilled in operation of tools and equipment listed below.
• Complete knowledge of Emergency Equipment Manual, i.e., utility and water shutoff
• equipment, fire alarm system/panel and emergency procedures, etc.
• SPECIAL REQUIREMENTS:
• Prompt and regular attendance.
• Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24hours a day. Department schedules must accommodate fluctuating business
• demands and associates may be asked to work shifts other than those they prefer or
• normally work and overtime as required.
• Comply with hotel and/or department uniform and professional behavior and
• appearance standards
• Carry out all reasonable requests by team leaders and managers and act as a team
• player with all levels of staff.
• Participate in all mandatory job training and meetings.
• Adhere to property policies and procedures, the Employee Handbook, and/or other
• property documents.
• Immediately report any suspicious activities by guests or others.
• EQUIPMENT OPERATED:
• Vacuum cleaner
• Room Attendant/Suite Attendant cart
• Laundry chute
• Ozone Machine
• Rollaway bed; sofa bed; baby crib
• Dish washer
• Oven
• Refrigerator
• PHYSICAL DEMANDS AND WORK ENVIRONMENT:
• The physical demands and work environment characteristics described here are
• representative of those that must be met by an associate to successfully perform the
• functions of this job. Reasonable accommodations may be made to enable individuals with
• disabilities to perform the job functions.
• While performing the duties of this job, the associate is occasionally required to sit;
• regularly use hands to handle, or feel objects, tools, or controls; and talk and hear.
• The associate is regularly required to stand, walk, and reach with hands and arms.
• The associate must frequently lift and/or move up to 30 pounds.
• Specific vision abilities required by this job include close vision and the ability to adjust
• focus.
• The noise level in the work environment is usually moderate.
• Associate may be required to wear personal protective equipment (PPE) while performing certain duties

Pay: $11.00 per hour

Benefits:

• Employee discount
• On-the-job training

Work Location: In person

Salary : $11