Front Desk Manager

Job Overview
We are seeking an energetic and highly organized Front Desk Manager to lead our guest services team at our new TownePlace Suites by Marriott Collierville. In this pivotal role, you will be the first point of contact for our guests, ensuring their experience begins with warmth, professionalism, and seamless service. Your leadership will drive exceptional guest relations, oversee front desk operations, and uphold the highest standards of hospitality. If you thrive in a dynamic setting, possess excellent communication skills, and have a passion for delivering memorable guest experiences, this is the perfect opportunity to showcase your hospitality expertise and make a lasting impact.

Duties

• Manage daily front desk operations, including check-in/check-out procedures and guest inquiries
• Lead and motivate the front desk team to deliver outstanding customer service with enthusiasm and professionalism
• Oversee reservation systems, ensuring accuracy and efficient handling of bookings
• Handle guest concerns promptly, resolving issues with tact and a positive attitude to ensure satisfaction
• Maintain phone etiquette standards across multi-line phone systems, directing calls efficiently
• Conduct night audits to reconcile daily financial transactions and ensure accurate reporting
• Foster guest relations by providing personalized service and anticipating guest needs to enhance their stay
• Train staff on hospitality management best practices, including guest services protocols and hotel policies
• Ensure compliance with health and safety regulations while maintaining a welcoming environment
• Coordinates Front Desk work with other departments: Housekeeping, Engineering, and etc.
• Participates in daily Yield Management Meetings.
• Insures that all employees follow safety rules and procedures and takes corrective action where required to improve safety of work area.
• Maintains proper front desk supplies inventory, conducts inventories as assigned and recommends purchase of products (remaining within budget).

Experience

• Proven experience in hospitality management or hotel front desk operations
• Strong background in customer service with excellent interpersonal skills
• Familiarity with Marriott software Fosse and multi-line phone systems is essential
• Experience in night audit procedures and guest relations management preferred
• Demonstrated leadership skills with the ability to train and motivate a team in a fast-paced environment
• Knowledge of hospitality industry standards, including guest services and hotel operations

Join us to lead an energetic team dedicated to creating exceptional guest experiences! Your expertise will help foster a welcoming atmosphere where every visitor feels valued from the moment they arrive. We’re committed to supporting your growth in hospitality management while offering an engaging work environment filled with opportunities to shine.

Pay: $21.63 - $23.08 per hour

Benefits:

• Dental insurance
• Employee discount
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Experience:

• Marriott PMS Fosse: 2 years (Preferred)
• Front Desk Management: 2 years (Preferred)

License/Certification:

• CPR Certification (Preferred)

Shift availability:

• Day Shift (Required)
• Night Shift (Required)
• Overnight Shift (Required)

Ability to Commute:

• Collierville, TN 38017 (Required)

Work Location: In person

Salary : $22 - $23