Outreach Case Manager

EMPLOYMENT OPPORTUNITY OUTREACH CASE MANAGER WESTBOROUGH SENIOR CENTER The Town of Westborough seeks applicants for the full-time (40 hours/week) position of Outreach Case Manager at the Westborough Senior Center. Under the supervision of the Town’s Senior and Social Services Director, this position serves as an advocate for older adults in the community and is responsible for providing professional counsel, information, referrals and follow-up to elders and their families on a variety of issues. Qualifications: Master of Social Work (LICSW preferred); three to five years of progressively responsible professional experience in human services, or equivalent combination of education and experience. Position requires a valid driver’s license, and candidates must be available to work some evenings and occasional weekend hours. The ideal candidate will be an energetic individual with the demonstrated ability to work independently and to assess an individual’s service needs with care and empathy; must maintain a high degree of confidentiality regarding information obtained from clients. Requires the ability to engage with people of diverse cultures and backgrounds in a sensitive, respectful and affirming manner and to foster collaboration with other Town Departments, community groups and agencies to support the agency’s mission. This position is a mandated reporter. Pay range: $29.14 to $41.21 per hour based on demonstrated qualifications and experience. This posting is not meant to be inclusive of all job duties or requirements; please visit our Human Resources website for a complete job description. To apply, send resume and cover letter in a single PDF via email, with subject line: Outreach Case Manager Applicant to: jobs@westboroughma.gov; position open until filled. The Town of Westborough is an EOE that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, veteran status, or any other protected status. The Town of Westborough seeks a workforce that reflects the diversity of its community, and all are encouraged to apply. Posted: September 18, 2025 TOWN OF WESTBOROUGH MASSACHUSETTS SUMMARY: Provides professional and direct social services work to the community’s seniors and their families dealing with issues of aging, housing, care giving, nursing home placement and inter-familial conflict resolution by performing the following duties personally or through subordinates. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Assist seniors in defining their needs, refers clients to appropriate services and facilitates access to services. Provides information regarding the resources available including housing, health care, home health care, homemakers, transportation, fuel assistance, nutrition, and a variety of legal and financial matters. Meet with family and/or other caregivers to address physical limitations, personal resources, housing issues and support needed to improve seniors’ quality of life; identify needs, initiate crisis intervention and support services for seniors where health, safety, social or emotional issues require assistance. Provide guidance and assistance to seniors and/or family members in the preparation of forms and documents necessary to obtain local, state, federal or other benefits and services. Assist residents on a confidential basis with information, referral and advocacy in person, over the phone, via email and through home visits. Promote seniors’ participation in activities and education programs to promote well-being. Develop and maintain information and referral networks with various community, health and social service agencies and Town departments. Collaborate with town, local, regional, and other organizations to optimize client service delivery and resource and referral information. Maintain records regarding client and related contacts. Record information in compliance with Executive Office of Elder Affairs guidelines and/or industry best practices. Mandated reporter of suspected elder abuse, self-neglect. Provide advocacy and support to residents, their families, and caregivers. Educate the public regarding programs and services available. Job Title: Outreach Case Manager Reports To: Senior and Social Services Director Department: Council on Aging Job Code: N-16 Location: Senior Center, 4 Rogers Road Hours per week: 40 Revised: 3/4/2025 FLSA Status: Non-Exempt Provide crisis intervention assistance and referrals to social service agencies and resources. Perform outreach to clients via telephone calls, home visits, email, messenger, and responding to phone and in-person inquiries at the senior center. May represent the Senior Center on local committees (e.g., Human Services Alliance, Hoarding Task Force, Westborough CARES, etc.) Assists Program and Volunteer Coordinator and Director in developing programs to address emerging needs of the aging population. May conduct programs to meet the health and welfare needs of elders. Coordinates annual Holiday Giving Program. Tracks outreach activities and prepares and presents reports to the Council on Aging and the Director when required. Attend and participate in professional group meetings; stay abreast of new trends and innovations in the field of senior services. May assume duties of the Director and/or act on Director’s behalf in his/her absence. Performs all other related job duties as necessary. Supervisory Responsibilities: Directly supervises two subordinate staff. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws. Responsibilities include planning, assigning, and directing work. Education and/or Experience: Master of Social Work required, LICSW preferred; three to five years of progressively responsible professional experience in human services, or equivalent combination of education and experience. Language Skills: Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public. Mathematical Skills: Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent and to draw and interpret bar graphs. Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables. Computer Skills: To perform this job successfully, an individual should have knowledge of Internet software; Spreadsheet software and Word Processing software. Certificates, Licenses, Registrations: Must have a valid driver's license. Other Skills and Abilities: Ability to deal appropriately with employees, other departments, and the general public, and in particular, the elderly. Ability to perform detailed work accurately and efficiently within deadlines. Ability to prioritize multiple tasks and deal effectively with interruptions. Knowledge of elder network, programs and services. Ability to maintain sensitive and confidential information. Other Qualifications: Must pass CORI check. Must be able to meet with clients using personal means of transportation. May occasionally require flexibility to attend meetings outside of normal business hours. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is regularly required to talk or hear. The employee is frequently required to walk. The employee is occasionally required to stand; sit; use hands to finger, handle, or feel and reach with hands and arms. The employee must frequently lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate