SALES MANAGER

As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.

Work alongside a team committed to innovation and collaboration, creating positive change for the community!

We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:

• 5% Town contribution to your 401(k), no employee match required
• Choice of three medical plans, including an HSA plan with Town contributions
• Town-paid life insurance at 1.5× annual salary
• Fully paid short- and long-term disability coverage (up to $8,000 per month)
• Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
• Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
• Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
• Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
• Holidays: Employees accrue 13-14 paid holidays per year
• Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
• Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
• On-site clinic for eligible employees and dependents coming in 2026!
• Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!

This position features a robust, performance-based commission and bonus program that rewards success in new business development, client renewals, upselling, and lead generation. The Sales Manager will have multiple opportunities each quarter to earn meaningful incentives tied directly to their results, with additional bonuses available for strategic outreach, marketing collaboration, and community engagement.

The Sales Manager for The Charles Mack Citizen Center (CMCC) serves as the primary point of contact for all customer inquiries and requests related to the facility. This role drives revenue growth, oversees the event rental process, and manages sales documentation while ensuring smooth coordination with event staff. The position requires strong sales and customer service skills, administrative expertise, and familiarity with facility operations to deliver seamless event experiences.

The Sales Manager reports directly to the Experience & Engagement Deputy Director and plays a key role in developing relationships with corporate, social, government, and community clients while ensuring operational excellence across all customer touchpoints.

• Respond to rental inquiries and follow up with prospective clients to secure bookings
• Schedule and conduct venue tours, including evenings and weekends as necessary
• Develop and implement strategic sales plans to achieve revenue goals for venue rentals, catering, and event services
• Supervise, coach, and support sales and event staff, setting clear performance objectives
• Monitor market trends, pricing, and competition; recommend rate structures and promotional opportunities
• Cultivate and maintain strong relationships with existing and prospective clients
• Lead presentations, site tours, and contract negotiations to secure bookings
• Ensure coordination between sales, event operations, and administrative teams
• Oversee contracts, invoices, deposits, and compliance with Town policies
• Maintain accurate records of sales activity and revenue performance via CRM or booking systems
• Manage Rental Agreements, Proposals, Banquet Event Orders, Function Sheets, and Layouts; oversee Social Tables software
• Coordinate one-on-one customer meetings (venue tours, walk-throughs, linen appointments, etc.)
• Oversee the Approved Caterer List to ensure compliance and client satisfaction
• Collaborate with marketing to promote the venue through campaigns, outreach, and showcases
• Represent CMCC at networking events, trade shows, and community functions
• Assist with performing arts and other Town events on select nights, weekends, or holidays
• Maintain records and receipts for accounting; support accounts payable and receivable processes
• Perform other duties as assigned

• Associate degree in hospitality or business administration and over three years of experience in sales, hospitality, event/project management, and administrative functions; or an equivalent combination of education and experience
• Bachelor’s degree preferred

• Possession of a valid North Carolina Driver’s License

• Work includes extended days, evenings, weekends, and/or holiday hours

Salary : $64,300 - $70,000