What are the responsibilities and job description for the CHARLES MACK CITIZEN CENTER OPERATIONS MANAGER position at Town of Mooresville?
About the Town of Mooresville
As one of North Carolina’s fastest-growing communities, the Town of Mooresville combines innovation, teamwork, and community pride to deliver exceptional public service. Mooresville is a thriving, connected community dedicated to providing outstanding services that foster inclusivity and vibrancy for all. Guided by our PAC-IQ values (People, Agility, Communication, Innovation, and Quality), we empower employees to collaborate, think ahead, and make a meaningful impact every day.
Work alongside a team committed to innovation and collaboration, creating positive change for the community!
Why Join the Town of Mooresville
We value our employees and invest in their success with a comprehensive total rewards package. Our benefits are among the most competitive in the region and include:
- 5% Town contribution to your 401(k), no employee match required
- Choice of three medical plans, including an HSA plan with Town contributions
- Town-paid life insurance at 1.5× annual salary
- Fully paid short- and long-term disability coverage (up to $8,000 per month)
- Wellness Incentive Program, with a discount of $240 annually on medical premium for participation
- Employee Assistance Program (EAP) offering 24/7 mental health and work-life support
- Volunteer Time-Off: 16 hours per calendar year to volunteer at any approved agency or organization
- Vacation Leave: Starting 2026, new hires receive 14 vacation days upfront!
- Holidays: Employees accrue 13-14 paid holidays per year
- Floating Holiday and Wellness Day: New hires receive one Floating Holiday and one Wellness Day up front each year
- Bereavement Leave: Up to five days per occurrence for deaths within the employee’s immediate family
- On-site clinic for eligible employees and dependents coming in 2026!
- Additional perks include down payment assistance, pet insurance, gym reimbursement, and more!
About the Role
The CMCC Operations Manager oversees the overall functionality, efficiency, and daily operations of the Charles Mack Citizen Center (CMCC). This role ensures exceptional event execution, facility upkeep, and customer service excellence while fostering a welcoming, safe, and well-maintained environment for clients, visitors, and staff.
The ideal candidate is a proactive problem-solver who thrives in a dynamic, hands-on setting—balancing administrative responsibilities with operational leadership. This position plays a key role in positioning the CMCC competitively within the regional event market and reports directly to the Experience & Engagement Deputy Director.
Facility & Event Operations
- Oversee daily facility operations, including room setups, equipment usage, and cleanliness.
- Ensure all building systems (HVAC, lighting, security, etc.) function properly; coordinate repairs with Facilities.
- Manage inventory of equipment and supplies to support events and daily operations.
- Support technical needs for events, including audio-visual and lighting systems.
- Monitor facility adherence to fire codes, ADA standards, safety requirements, and emergency procedures.
Train, supervise, and evaluate Event Services staff, including part-time and temporary employees.
Develop staff schedules to ensure proper coverage for operations and events.
Promote a positive team culture focused on service, efficiency, and accountability.
Ensure exceptional service for all internal and external customers.
Address and resolve client concerns promptly and professionally.
Collaborate with the Event Services Supervisor for seamless event execution.
Assist with developing and managing the operations budget; monitor spending and identify cost-saving opportunities.
Prepare reports on facility usage, maintenance needs, and operational performance.
Work with Marketing to promote the CMCC and attract diverse events.
Manage vendor relationships, including catering and other service partnerships.
Contribute to long-term planning for facility improvements, expansion, and revenue enhancement.
- Bachelor’s degree in Business Administration, Hospitality/Event Management, or related field preferred.
- Minimum 3 years of experience in facility operations, event management, or similar work.
- Minimum 3 years of supervisory experience required.
- Equivalent combinations of education and experience will be considered.
Salary : $64,300 - $75,000
