Library Technician

Description

Visit Douglas County's video tour:

Link to the page

• Applications are reviewed regularly and hiring may occur early in the recruiting process. Individuals are encouraged to apply immediately.**
  
  

DESCRIPTION:

Responsible for providing customer service and technical support to library patrons at both Douglas County library branches and the bookmobile.

Essential Functions

• Provides circulation services to patrons including checking materials in and out, sorting books for shelving, discussing library card accounts with patrons, collecting fees, and contacting patrons regarding materials on hold, and/or resolution of problems with patron accounts.
• Provides marketing outreach through social media outlets; assists in the maintenance of the library’s website.
• Provides assistance to senior staff with various information technology and computer services, including installation; maintenance; instruction to staff, volunteers and patrons in the use of computers, software, mobile devices, and other electronic equipment. Assists IT Services with various routine support tasks related to systems, hardware, and software. Helps senior staff provide technology education programs as part of the Library’s Technology Team.
• Assists with composition and distribution of information for news releases that promote library programs and functions.
• Generates and processes claims through Finance Department; resolves issues with vendors and Finance Department with supervisory input as required.
• Performs general office duties such as sorting mail, creating claims, preparing outgoing mail, receiving and accounting for fees, fines, and other monies, and maintaining files.
• Prices and stocks materials to be sold at book sales; coordinates book sales events with Friends of the Library and Library Foundation, assists with recruitment of volunteers, and helps with advertising efforts.
• Provides reference services to patrons as appropriate; provides instruction and assistance to patrons on the use of library computers, equipment, and the use of the library databases and catalog.
• Trains staff and volunteers to assist in providing services/programs.
• Assists in technical services with tasks related to acquisitions, receiving, cataloging, and collection maintenance.
• Maintains and updates patron database, publicity files, and image files.
• Assists with packing and mailing of library materials; disposes of sensitive materials according to state requirements and Library guidelines; repairs damaged materials.
• Carries out and explains library services, activities, programs, and policies.
• Performs a variety of general support duties such as shelving, organizing collections. Includes accurate handling of petty cash, depositing monies with the County, and receipting transactions.
• Drives library vehicles, including the bookmobile to specified locations following library services schedule and to maintenance facility for preventive maintenance and repairs.
• Catalogs new materials, updates catalog records, and locates/builds classification numbers.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public.
  
  

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education And Experience:

High School diploma/GED; AND a minimum of one (1) year experience in a customer service position; one (1) year of previous library work experience preferred; OR an equivalent combination of education, training and experience.

Knowledge Of:

Required Knowledge and Skills

• Business arithmetic.
• Computer applications related to the work, including Microsoft Office.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Correct business English, including spelling, grammar, and punctuation.
  
  

Skill In:

• Maintaining accurate records and files.
• Making accurate arithmetic calculations.
• Using initiative and independent judgment within general policy guidelines.
• Organizing own work, setting priorities, and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Providing good customer service, including some public speaking involving library tours and teaching library skills to small groups.
• Reading and explaining rules, policies, and procedures.
• Working successfully with the public, in person, in writing, and over the telephone.
  
  

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

• Valid Driver’s License.
  
  

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Mobility to work in a typical office setting and use standard office equipment; stamina to sit and stand for extended periods of time; strength and agility to lift and carry up to 25 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate over the telephone, via email and other electronic communications, and in person.

CONDITIONS OF EMPLOYMENT:

• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
• Employment is contingent upon successful completion of background/screening.
• Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.
  
  

CONDITIONS OF EMPLOYMENT:

• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.
• Employment is contingent upon successful completion of background/screening.
• Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization. All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment. Please be prepared to provide required documentation as soon as possible after the job offer is made.
  
  

This job description indicates, in general, the nature and levels of work, knowledge, skills, abilities and other essential functions (as covered under the Americans with Disabilities Act) expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be asked to perform other duties as required.

Douglas County provides benefits to full-time employees. Benefits are prorated for part-time employees working 20–29 hours per week. Part-time employees working 19 hours or less, as well as on-call employees, are not eligible for benefits.

No Nevada State income tax.

Retirement – Public Employees' Retirement System of Nevada (PERS)

Douglas County contributes 36.75% of an eligible regular member and 50% of an eligible Police and Fire member's salary for retirement.

Deferred Compensation Plans – Employees have the option to participate in a deferred compensation program through VOYA, which is funded by the employee.

Employee Perks

• Vacation: Accrued at the rate of 4.6154 hours per pay period, or 120 hours per year (increase with years of service).
• Sick Leave : Earned at the rate of 3.6923 hours per pay period, or 96 hours per year.
• Holidays: 12 paid holidays per year.
• Employee Recognition Programs
• Annual Gym Membership
• Employee Assistance Program (EAP)
• Tuition Reimbursement Programs
  
  

Health Insurance

As a Douglas County employee, you’ll enjoy a comprehensive benefits package with several medical plan options, plus dental and vision coverage, life insurance, and disability insurance. Benefits start on the first of the month after a 60-day waiting period. To learn more about our health insurance and employee benefits, please visit our website for details.

Compensation

Douglas County uses a Pay for Performance compensation system, where employees receive annual performance evaluations and may be eligible for merit-based salary increases. Qualified employees can earn up to a 3% merit increase on their anniversary date, and may also receive an annual Cost of Living Adjustment (COLA) during the first pay period of each fiscal year, based on the Consumer Price Index, up to a maximum of 5%. In addition, eligible employees who demonstrate exceptional, above-and-beyond performance may receive further compensation through the County’s Recognition of Excellence Program.

01

What is your highest level of completed education?

• High School or GED
• Associates/Vocational Degree
• Bachelor Degree
• Master's Degree or Higher
• None of the Above
  
  

02

How many years of customer service experience do you have?

• No experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years
  
  

03

How many years of library support experience do you have?

• No experience
• Less than 1 year
• 1 year
• 2 years
• 3 years
• 4 years
• 5 or more years
  
  

04

Please describe your library support experience and where it was attained. NOTE: This experience must be reflected in your employment history portion of the application. "See Resume" is not acceptable. If no experience please type N/A.

05

Please select your level of proficiency in Microsoft Word.

• Basic
• Intermediate
• Advanced
• None of the above
  
  

06

Please select your level of proficiency in Microsoft Excel.

• Basic
• Intermediate
• Advanced
• None of the above
  
  

07

Will you be able to provide a current valid Driver's License and DMV history report (10 year) if offered employment?

• Yes
• No
  
  

08

Briefly, describe why you are interested in the Library Technician position.

09

Are you able to perform the essential functions of the job listed on the job description with or without a reasonable accommodation?

• Yes
• No
  
  

10

Douglas County requires applicants to list all work history from your most current employment to 10 years back. If relevant experience is over 10 years please list it on your application. ***Writing "See Resume" on the application in place of completing your information is not acceptable.*** Have you listed your current employment through 10 years of work history on your application in addition to listing any relevant experience that exceeds 10 years?

• Yes
• No
• I do not have 10 years of work history, but have included all employment history.
• I have relevant experience that exceeds 10 years and I have included the experience on my application.
  
  

11

Douglas County employees are required to uphold the County's Values and are evaluated based upon these Values. MISSION STATEMENT Working together with integrity and accountability, the Douglas County team is dedicated to providing essential and cost-effective public services fostering a safe, healthy, scenic, and vibrant community for the enjoyment of our residents and visitors. VALUES STATEMENT Integrity - We demonstrate honest and ethical conduct through our actions. Accountability - We accept responsibility for our actions. Customer Service - We deliver efficient and effective service with an attitude of respect and fairness. Leadership - We establish the tone and direction for success motivating and inspiring others to accomplish a shared vision. Communication - We ensure open dialogue through proactive listening and sharing of information throughout the organization and the community. Teamwork - We work together to achieve shared goals. Respect - We will treat all citizens, employees, and visitors with respect. Do you understand Douglas County's Mission and Values Statement and will you be able to uphold them if hired?

• Yes
• No
• Required Question