Library Technician

**Applications are reviewed regularly and hiring may occur early in the recruiting process. Individuals are encouraged to apply immediately.**

DESCRIPTION:

Responsible for providing customer service and technical support to library patrons at both Douglas County library branches and the bookmobile. 

• Provides circulation services to patrons including checking materials in and out, sorting books for shelving, discussing library card accounts with patrons, collecting fees, and contacting patrons regarding materials on hold, and/or resolution of problems with patron accounts.
• Provides marketing outreach through social media outlets; assists in the maintenance of the library’s website.
• Provides assistance to senior staff with various information technology and computer services, including installation; maintenance; instruction to staff, volunteers and patrons in the use of computers, software, mobile devices, and other electronic equipment.        Assists IT Services with various routine support tasks related to systems, hardware, and software. Helps senior staff provide technology education programs as part of the Library’s Technology Team.
• Assists with composition and distribution of information for news releases that promote library programs and functions.
• Generates and processes claims through Finance Department; resolves issues with vendors and Finance Department with supervisory input as required. 
• Performs general office duties such as sorting mail, creating claims, preparing outgoing mail, receiving and accounting for fees, fines, and other monies, and maintaining files.
• Prices and stocks materials to be sold at book sales; coordinates book sales events with Friends of the Library and Library Foundation, assists with recruitment of volunteers, and helps with advertising efforts. 
• Provides reference services to patrons as appropriate; provides instruction and assistance to patrons on the use of library computers, equipment, and the use of the library databases and catalog. 
• Trains staff and volunteers to assist in providing services/programs.
• Assists in technical services with tasks related to acquisitions, receiving, cataloging, and collection maintenance.
• Maintains and updates patron database, publicity files, and image files.
• Assists with packing and mailing of library materials; disposes of sensitive materials according to state requirements and Library guidelines; repairs damaged materials.
• Carries out and explains library services, activities, programs, and policies.
• Performs a variety of general support duties such as shelving, organizing collections. Includes accurate handling of petty cash, depositing monies with the County, and receipting transactions. 
• Drives library vehicles, including the bookmobile to specified locations following library services schedule and to maintenance facility for preventive maintenance and repairs.
• Catalogs new materials, updates catalog records, and locates/builds classification numbers.
• Represents the County with dignity, integrity, and a spirit of cooperation in all relationships with staff and the public. 

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education and Experience:

High School diploma/GED; AND a minimum of one (1) year experience in a customer service position; one (1) year of previous library work experience preferred; OR an equivalent combination of education, training and experience.

Required Knowledge and Skills

Knowledge of:

• Business arithmetic.
• Computer applications related to the work, including Microsoft Office.
• Standard office practices and procedures, including filing and the operation of standard office equipment.
• Correct business English, including spelling, grammar, and punctuation.

Skill in:

• Maintaining accurate records and files.
• Making accurate arithmetic calculations.
• Using initiative and independent judgment within general policy guidelines.
• Organizing own work, setting priorities, and meeting critical deadlines.
• Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities.
• Establishing and maintaining effective working relationships with those contacted in the course of the work.
• Providing good customer service, including some public speaking involving library tours and teaching library skills to small groups.                                                                
• Reading and explaining rules, policies, and procedures.
• Working successfully with the public, in person, in writing, and over the telephone.

REQUIRED CERTIFICATES, LICENSES, AND REGISTRATIONS:

•         Valid Driver’s License.

PHYSICAL DEMANDS & WORKING ENVIRONMENT:

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of the job.   Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

Mobility to work in a typical office setting and use standard office equipment; stamina to sit and stand for extended periods of time; strength and agility to lift and carry up to 25 pounds; vision to read printed materials and a computer screen, and hearing and speech to communicate over the telephone, via email and other electronic communications, and in person.  

CONDITIONS OF EMPLOYMENT:

1. Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

1. Employment is contingent upon successful completion of background/screening.

1. Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant’s Form I-9 to confirm work authorization.  All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment.        Please be prepared to provide required documentation as soon as possible after the job offer is made.

CONDITIONS OF EMPLOYMENT:
 

• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.   
• Employment is contingent upon successful completion of background/screening.   
• Douglas County participates in E-Verify and will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS), with information from each applicant's Form I-9 to confirm work authorization.  All candidates who are offered employment must complete Section 1 of the Form I-9 along with the required proof of their right to work in the United States and proof of their identity prior to starting employment.  Please be prepared to provide required documentation as soon as possible after the job offer is made.

Salary : $24 - $31