What are the responsibilities and job description for the Event Staff Assistant - Administration position at Town of Castle Rock?
This posting will remain open continuously until filled.
The Town of Castle Rock’s future and the quality of that depend on the choices we make today. Do you want to be part of a team that makes decisions that work now while preserving and protecting Castle Rock’s identity and quality of life for the future? We value teamwork, cooperation, and quality communication. We strive to provide exceptional public service to our customers and encourage creativity and innovation. We welcome all that share those values to apply.
Essential Duties & Responsibilities:
- Greets and directs patrons attending Town events and special programs. Provides line assistance and checks IDs.
- Sells and takes tickets. Collects fees, handles cash and credit card payments. Makes change for customers and accounts for cash register proceeds. Completes cash reports for point of sale systems.
- Provides customer service by responding to basic patron questions, concerns and issues; provides information regarding the event, special programs and facility.
- Completes transactions on behalf of the department for vendors, customers, and rentals. Initiates, processes, and executes agreements as needed for third-party rentals and Special Events permitted through the Town.
- Acts as a customer service representative for the Special Events and Programs department.
- Performs event site setup, upkeep and tear-down.
- Performs other duties as assigned or required.
Minimum Qualifications:
Age Requirement: Must be at least 16 years old
Experience: Six (6) months' experience in a public setting providing customer service is preferred
Licenses and/or Certifications Required: a valid Driver’s License
Ideal candidates will have flexible availability Monday through Friday between 8:00 a.m. and 5:00 p.m.
Knowledge, Skills, and Abilities:
- Must be well-spoken, friendly, and possess exceptional customer service skills
- Ability to exercise consistent tact and courtesy in frequent public contact
- Skill, including basic math, in handling cash and credit card payments
- Ability to handle diverse tasks while maintaining attention to detail for accuracy
- Ability to work flexible hours including nights and weekends
Physical Demands:
- Moderate to heavy physical work to include lifting, carrying, pushing and/or pulling of objects and materials up to 50 pounds
- Ability to exert heavy physical effort and frequent performance of activities requiring a full range of body movement including climbing, balancing, stooping, kneeling/bending, crouching, crawling, and/or twisting
- Frequent hand/eye coordination to operate tools and electrical equipment as well as for driving equipment and vehicles
- Vision for reading, recording and interpreting information
- Speech communication and hearing to maintain communication with employees and citizens
- Ability to physically access a variety of event sites
Work Environment:
- Works both indoors and out, and to withstand exposure to varying weather conditions
Equipment Used:
- This position may require the incumbent to occasionally use personal equipment (e.g. vehicle, cell phone, tools, etc.) in the course of their employment.