Operations Director

Company Overview

Touching Angels Healthcare is dedicated to providing compassionate, patient-centered home health care services to adults and seniors in need of support due to illness, disability, or recovery from injuries or surgery. With over a decade of experience, our holistic approach emphasizes personalized care that respects each individual's unique needs and promotes comfort within the familiar environment of their own home. Touching Angels Healthcare is a family-owned, women-owned, and minority-owned residential service agency licensed by the Maryland Department of Health.

Job Overview

We are hiring an Operations Director for our Ellicott City headquarters. This senior leadership role provides executive oversight across all operational functions, including Care Coordination, Intake, Administrative, and Human Resources, reporting directly to the Chief Operating Officer.

You will be the organization's primary operational authority, accountable for service delivery quality, OHCQ survey readiness, departmental performance, and organizational efficiency in a growing, family-owned healthcare agency.

Responsibilities

Strategic and Executive Leadership (25%)

•Develop and execute operational strategies aligned with mission, regulatory obligations, and growth

•Serve as primary operational advisor to the COO and establish organizational KPIs

Operational Oversight and Department Leadership (25%)

•Directly supervise the Operations Manager and, when filled, the HR Manager

•Serve as the final operational escalation authority across departments

Regulatory Compliance and Survey Readiness (20%)

•Maintain agency-wide compliance and lead OHCQ survey preparation and corrective action execution

Financial Management (15%)

•Develop and monitor operational budgets, address variances, and oversee vendor contracts

Quality Assurance and Continuous Improvement (10%)

•Establish quality assurance programs and drive process improvement

HR Operations Oversight (5%)

•Maintain oversight of the HR function as an operational department, ensuring timely onboarding and offboarding.

Qualifications

•Bachelor's degree in business administration, healthcare management, or a closely related field

•Minimum of seven (7) years of progressive operations management experience with at least three (3) years in a senior leadership role

•Demonstrated experience in home health, residential services, or a similarly regulated healthcare environment

•Proven compliance management, budget oversight, and multi-department supervision

•Ability to type and maintain a minimum of 45 words per minute

•Availability for the executive on-call rotation

•Successful completion of a Maryland criminal background check prior to hire

Preferred: Master's degree; OHCQ survey preparation experience; Maryland Medicaid waiver and EVV program knowledge; AxisCare or comparable platform experience; process improvement or project management certification.

Skills

• Multi-department operations leadership

• Regulatory compliance and OHCQ survey preparation

• Residential Service Agency operations under COMAR 10.07.05

• Budget development and variance management

• KPI development and performance reporting

• Vendor contract oversight

• Corrective action planning and execution

• Quality assurance program design

• HR operations oversight

• Executive communication and stakeholder management

• Team leadership and supervision

• Microsoft Office Suite

• Typing at 45 words per minute or above

Environment

Standard professional office environment at our Ellicott City headquarters. Fully onsite during scheduled business hours, not eligible for remote work, with executive on-call availability and occasional travel for regulatory meetings.

Other Duties

This posting describes the general nature and level of work performed and is not an exhaustive list of all duties. The employee will perform other duties as assigned by the Chief Operating Officer consistent with the scope and level of the position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Benefits

The benefits include medical, dental, and vision insurance; a 401(k) plan with a 2% company match; paid time off; company-paid life insurance; an employee referral program; and an annual performance bonus.

Equal Opportunity

Touching Angels Healthcare is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other characteristic protected by applicable law.

Touching Angels Healthcare is a family-owned, women-owned, and minority-owned Residential Service Agency based in Ellicott City, Maryland, licensed by the Maryland Department of Health. Our mission is simple: help Marylanders live safely, independently, and with dignity in their own homes. Every member of our team plays a direct role in making that happen.