What are the responsibilities and job description for the Care Coordinator position at Touching Angels Healthcare?
Care Coordinator Level II
Touching Angels Healthcare—Ellicott City, MD
COMPENSATION & BENEFITS
Salary Range: $52,000 - $62,000 annually
Employment Type: Full-time
Benefits Package:
- Medical, dental, and vision insurance
- 401(k) retirement plan
- Paid time off
- Company-paid life insurance
- Employee referral program
Additional Compensation:
- On-call compensation when applicable
POSITION OVERVIEW
The Care Coordinator Level II is responsible for coordinating non-clinical operations and ensuring quality care delivery to our clients. This Level II position requires proven expertise in healthcare scheduling, serves as a de-escalation point for care coordination issues, and trains new team members. You'll ensure efficient scheduling while maintaining excellent relationships with clients and caregivers.
Reports to: Operations Manager
KEY RESPONSIBILITIES
Care Coordination & Scheduling (40%)
- Coordinate and ensure daily scheduling of all client cases
- Select appropriate caregivers based on client needs and preferences
- Communicate with families regarding staffing and schedule changes
- Manage shift backfill for caregiver absences or tardiness
- Maximize billable hours while ensuring quality care
- Maintain current awareness of caregiver skills and availability
- Coordinate RN visits with clients and caregivers
Daily Operations (30%)
- Serve as a Level 2 de-escalator for care coordination issues
- Answer incoming calls and dispatch caregivers
- Manage inquiries from clients, families, and caregivers
- Monitor clients in hospital for smooth transition home
- Complete weekly reports to maximize billable hours
- Ensure smooth transitions for new clients with kickoff calls
- Maintain excellent rapport with clients and caregivers
System Management (20%)
- Calculate caregiver hours in ISAS/LTSS systems
- Process exceptions and missing time requests
- Enter MTRs for timely state review and payroll
- Monitor EVV service rendered reports
- Verify weekly deficiency reports
- Maintain accurate scheduling data in all systems
Team Leadership (10%)
- Train and orient new care coordination staff
- Serve as certified trainer for CC operations
- Mentor team members on best practices
- Assist with policy and procedure development
- Support recruiting efforts for new caregivers
- Complete end-of-week coverage certification
On-Call Responsibilities:
- Rotating on-call schedule (approximately 1 week per month)
- 30-minute response time requirement
- Handle after-hours emergencies and scheduling needs
QUALIFICATIONS
Required:
- Associate degree or equivalent experience
- 3 years of healthcare coordination experience
- Strong customer service and problem-solving skills
- Proficiency in scheduling software and Microsoft Office
- Ability to work in a fast-paced, high-volume environment
- Must be available for on-call rotation
Preferred:
- Bachelor's degree
- 5 years office/administrative experience
- Experience in home healthcare
- Bilingual Spanish/English
- HIPAA certification
- Experience with ISAS/LTSS systems
WORK ENVIRONMENT
- Office environment with occasional field visits
- Standard business hours plus on-call rotation
- High-volume workload requiring strong multitasking abilities
- Fast-paced environment with changing priorities
ABOUT TOUCHING ANGELS HEALTHCARE
Touching Angels Healthcare is a respected Residential Service Agency providing essential home care services to Maryland residents. We're committed to both our clients and our employees, offering a supportive environment where you can make a real difference.
To Apply: Please submit your application through this Indeed posting.
We are an Equal Opportunity Employer.
Job Type: Full-time
Pay: $52,000.00 - $62,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Disability insurance
- Employee assistance program
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Paid training
- Retirement plan
- Vision insurance
Experience:
- Home health: 2 years (Required)
- CRM software: 1 year (Required)
- Schedule management: 2 years (Required)
Ability to Commute:
- Ellicott City, MD 21043 (Required)
Work Location: In person
Salary : $52,000 - $62,000