What are the responsibilities and job description for the IT Help Desk Engineer II position at Tosca?
Why Tosca?
Tosca is a global leader in reusable packaging solutions, helping customers build more sustainable and efficient supply chains. Our IT team supports a fast-paced headquarters environment and plays a key role in keeping our business running smoothly.
What You'll Do
At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
E-Verify Employer
Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.
Tosca is a global leader in reusable packaging solutions, helping customers build more sustainable and efficient supply chains. Our IT team supports a fast-paced headquarters environment and plays a key role in keeping our business running smoothly.
What You'll Do
- Provide Tier 2 technical support for HQ users, including executive and VIP leadership.
- Troubleshoot hardware, software, and end-user technology issues in Windows and macOS environments
- Support Microsoft 365, Azure Entra ID (Azure AD), and Microsoft Intune / Endpoint Manager
- Assist with mobile device management, MFA, and endpoint security
- Support laptops, peripherals, printers, scanners, conference room AV, and mobile devices
- Document incidents and resolutions accurately in the service desk ticketing system
- Partner with the Infrastructure and Network teams to resolve escalated issues
- Identify recurring issues and suggest process or technology improvements
- 4–6 years of IT Service Desk or End-User Support experience (Tier 2 preferred)
- Experience providing professional, white-glove support to executives or VIP users
- Strong working knowledge of Microsoft Intune, Microsoft 365, and Windows/macOS
- Excellent communication skills and a customer-focused mindset
- Ability to work effectively in a hybrid, fast-paced environment
- Associate’s degree preferred; equivalent experience accepted
- Hybrid role based in Atlanta, GA
- Onsite Tuesday–Thursday; remote Monday and Friday (company-paid parking)
At Tosca, we believe in fostering a workplace where everyone is treated with respect and dignity. We are an equal opportunity employer, dedicated to creating an inclusive and equitable environment where all qualified applicants are considered without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.
E-Verify Employer
Tosca participates in the E-Verify program to confirm the employment eligibility of all newly hired employees. For more information, please visit the E-Verify website.